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 Question on how to stop service charge.

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TSnuox95
post Nov 23 2015, 10:34 PM, updated 11y ago

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Hi im a celcom prepaid user ( cant afford using postpaid, and my plan is the one that has no expiry date until 2021)
Since im not a heavy user and I always wondered why my prepaid balance always get to 0 quickly eventhough I dont really use it . Turns out that ive been charged for service charge and I didnt even subscribe to any of the (funky) messages. These are the messages from 22990, 39919 the one that has mms sent to me. Do you guys have any idea on how to stop it? or should I just get a new number.

here is the history
17/11/2015 07:28:27 00:00:00 RM 1.00
14/11/2015 00:25:10 00:00:00 RM 1.50
13/11/2015 10:09:46 00:00:00 RM 1.50
11/11/2015 11:24:52 00:00:00 RM 1.00
10/11/2015 11:14:07 00:00:00 RM 2.00
10/11/2015 08:02:35 00:00:00 RM 1.00
09/11/2015 10:02:34 00:00:00 RM 1.00
04/11/2015 20:31:49 00:00:00 RM 1.00
03/11/2015 09:09:40 00:00:00 RM 2.00
03/11/2015 07:32:07 00:00:00 RM 1.00
02/11/2015 15:19:18 00:00:00 RM 1.00
01/11/2015 04:22:29 00:00:00 RM 1.50
30/10/2015 02:06:52 00:00:00 RM 1.50
28/10/2015 15:28:07 00:00:00 RM 1.00
27/10/2015 08:41:30 00:00:00 RM 2.00
27/10/2015 07:29:29 00:00:00 RM 1.00
26/10/2015 08:55:58 00:00:00 RM 1.00
25/10/2015 14:06:54 00:00:00 RM 1.00
23/10/2015 07:58:43 00:00:00 RM 1.50
21/10/2015 10:58:06 00:00:00 RM 1.00
20/10/2015 09:03:38 00:00:00 RM 2.00
20/10/2015 07:33:22 00:00:00 RM 1.00
20/10/2015 03:58:45 00:00:00 RM 1.50
14/10/2015 15:04:36 00:00:00 RM 1.00
14/10/2015 11:06:22 00:00:00 RM 1.00
13/10/2015 09:00:29 00:00:00 RM 2.00
13/10/2015 07:31:07 00:00:00 RM 1.00
10/10/2015 06:37:09 00:00:00 RM 1.50
TSnuox95
post Nov 23 2015, 10:54 PM

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QUOTE(YoungMan @ Nov 23 2015, 11:48 PM)
Complain to SKMM. Call celcom and demand them to stop that. Demand, not request. If there are 1000 messages and you need to reply stop to all the services it's rediculus. So far Celcom is well known of those auto subscribed services.
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Thank you for the solution. Its supposed to save me money by using prepaid but end up the other way around.
TSnuox95
post Nov 23 2015, 10:55 PM

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QUOTE(fisherman10 @ Nov 23 2015, 11:45 PM)
I think you can just reply STOP to that number
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I tried doing that, but sadly my credit was insufficient.
TSnuox95
post Nov 28 2015, 01:33 PM

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TS here, asked the customer service and their reply was to send STOP MMS to all the five digit numbers. Then, I asked them what measures can I take so that this thing will not happen in the future they said they cant really do anything since its comes from 3rd parties. So sayang want to change telco tho cause I want to find plan that has no expiry date or very long expiry date.
TSnuox95
post Nov 28 2015, 01:46 PM

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QUOTE(DonMe @ Nov 28 2015, 02:44 PM)
Go write in. Call they won't bother doing anything.
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Write to where? Sorry, Im so noob.

 

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