Hello all,

I am not a frequent poster on these forums but I do lurk. In the past week I have purchased some electronics from Lazada Malaysia, to be fulfilled by Lazada (which, from what I understand, means that they have the item in their warehouse? - correct me if I'm wrong).

A few days later, they informed me that the item has shipped. However, the tracking ID given to me to be used on NinjaVan's site is invalid (no, I have no ad blocker on). The item was due to be delivered by the 12th of November but there was no text notification that the item was to be delivered and sure enough, the item was not delivered.

After contacting Lazada's customer service representatives, they said that they have been having the same issues with other customers not having their items delivered by NinjaVan.

Now, my questions is: Is anyone having the same issues with NinjaVan not delivering? Or having invalid tracking IDs?

I'm not pointing fingers here or out to smear names, but I feel that I have wasted too much time on Lazada and partners not being able to deliver as promised and would like to know what's going on.

Any experiences similar to mine, involving Lazada and NinjaVan would be greatly appreciated.