I'm a maxis customers for over 10yrs and having Maxis One Club status. my account number 813494309

i had a very bad experience with your maxis centre @ Taman Molek JB branch. it was 6/11/2015, 1pm
the centre layout is a mess.. step into the centre i dunno where i should go to enquiry..
i ask counter A, he point me go counter B, then counter B point me to counter C but counter C got nobody there..

Last time have a queue number machine, just press A B C then have queue number.
now the centre have no queue, no place to get a queue number.. and all customers have to stand around counter 5 and just wait. is this how your company treat your customers?? let customer stand?

service counter who dealing with New Device purchase .. only 1 staff? one man show to serve so many customers? then the other two counter just sit there and serve no one? ask them, they tell me go counter 5

and the staff are impolite, and not friendly not helpful!!

how come your maxis centre not improving and keep reverse to old time old ways?

This post has been edited by smffox: Nov 6 2015, 05:29 PM

Complain to Maxis to get it off your chest. I always do that.

Hi smffox,

Please accept our sincere apologies for the bad experience and service rendered to you and we have highlighted this to the respective center. We work closely with the center to improve our service in the future. Once again we apologize for the inconvenience.

Thank you