QUOTE(hifzil @ Feb 1 2016, 04:47 PM)
2 working days at least.Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_・) ︻デ═一▸ Maxis & Time
Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_・) ︻デ═一▸ Maxis & Time
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Feb 1 2016, 05:00 PM
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#421
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72,772 posts Joined: Sep 2005 From: KUL |
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Feb 1 2016, 06:26 PM
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#422
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(stinger @ Feb 1 2016, 05:23 PM) I called hotline today to upgrade my vip5, they offering me advance 30 RM189(before gst) with voice pack(free 600min call) + ruby channel. They said 179 does not have voice pack, anyone getting the same offer? The new upload speed is already advertised on their page. P/S :they told me upload speed only 5mbps. Anyway, I used to get RM 179 with free voice until I found out two days ago it has been removed. Will check later if it is reinstated back to me. I don't use it so it's not really a big problem to me. |
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Feb 1 2016, 07:48 PM
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#423
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72,772 posts Joined: Sep 2005 From: KUL |
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Feb 1 2016, 08:37 PM
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#424
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(fruitie @ Jan 30 2016, 02:55 AM) Not sure if it is a glitch but it could be real. My free calls feature seems has been removed from my package. This is how my bundle looked like previously: ![]() And this is how my friend's bundle looked like, hers doesn't come with free calls: ![]() And just checked now, it is showing as below for both of our accounts: ![]() Does anybody with free calls earlier also same like my case? QUOTE(kebeckham7 @ Feb 1 2016, 08:34 PM) Yes, as above. Just found out two days ago, not sure since when. |
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Feb 1 2016, 08:48 PM
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#425
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(jolmy @ Feb 1 2016, 08:45 PM) Previously after I managed to get my RM20 discount, I could see the Voice STD 20 (Free) with the "Click to Add" button shown but I noticed since a few weeks ago the entire thing is missing too. Wow, a few weeks ago. I don't think mine was removed for so long. I last checked two weeks ago, it was still there. |
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Feb 1 2016, 09:06 PM
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#426
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72,772 posts Joined: Sep 2005 From: KUL |
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Feb 1 2016, 09:26 PM
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#427
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(prasys @ Feb 1 2016, 09:17 PM) My 50Mbps is still 10Mbps , again I don't care - probably it needs a disconnection and reconnection to get it fixed I guess they just did a blanket clean up and remove those free calls on Advance packages. Also I noticed my free voice is gone , the agent promised me when i upgraded mine from 10Mbps to 50Mbps |
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Feb 1 2016, 09:56 PM
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#428
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(LovelyPotato @ Feb 1 2016, 09:43 PM) I got my 10mbps upload from my 30mbps package and I still got Residential Voice from my OCC. How did you check out on your removal? Refer to my post below:You can check under OCC Unifi>My Services > Modify Bundle If yours still with free calls, it should look like my first screenshot. QUOTE(fruitie @ Jan 30 2016, 02:55 AM) Not sure if it is a glitch but it could be real. My free calls feature seems has been removed from my package. This post has been edited by fruitie: Feb 1 2016, 09:57 PMThis is how my bundle looked like previously: ![]() And this is how my friend's bundle looked like, hers doesn't come with free calls: ![]() And just checked now, it is showing as below for both of our accounts: ![]() Does anybody with free calls earlier also same like my case? |
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Feb 1 2016, 10:10 PM
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#429
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(LovelyPotato @ Feb 1 2016, 09:59 PM) Yup, mine is missing as well, but I'm not sure previously if I had it. It is difficult to tell if you are not sure whether you had it or not. But from my bundle add on have the following item: High Speed Internet - Residential - 30 Mbps Residential Voice <------ isn't this for the free calls? TM WiFi UniFi Special Discount RM20 HyppTV Residential Nope, that doesn't mean free calls. It just means your package comes with residential no. |
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Feb 1 2016, 10:16 PM
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#430
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72,772 posts Joined: Sep 2005 From: KUL |
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Feb 1 2016, 10:27 PM
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#431
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(LovelyPotato @ Feb 1 2016, 10:22 PM) According to my previous bill I got waived for my landline calls, but I did not check on the detailed version of the bundle. Probably have to wait for this month bill and check it out. Well, according to the official Advance packages, they shouldn't come with free calls at all. If you need free calls, have to add RM 20.But can they actually remove it without our notice? Because during the telemarketer call they promised to keep my free calls, isn't legally it's not allowed? I'm not sure if what telemarketers promised earlier are still useful unless you have any black and white. |
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Feb 1 2016, 10:30 PM
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#432
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72,772 posts Joined: Sep 2005 From: KUL |
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Feb 1 2016, 10:45 PM
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#433
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(kaihnsn @ Feb 1 2016, 10:42 PM) mine too only rm169 for adv30 New account, first month is free HyppTV.first bill RM223 = 54(prorate) + 169 then got discount summore RM197 = 48 + 149 (w/out GST) mine is new acc so a bit confuse because no hypptv charge and got discount lagi tuh QUOTE(Jellyjian @ Feb 1 2016, 10:42 PM) Can, just that it takes a bit of time as they will need to refer your request to the telemarketer people. |
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Feb 1 2016, 10:52 PM
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#434
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(kaihnsn @ Feb 1 2016, 10:46 PM) QUOTE(Jellyjian @ Feb 1 2016, 10:47 PM) Only if you register a new account, then get new equipment. |
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Feb 1 2016, 10:58 PM
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#435
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(Jellyjian @ Feb 1 2016, 10:57 PM) Hmm...but the procedures will be troublesome right? I am currently nt bound by the contract period already. How do you make a new account? Any penalties in terminating the current account? No penalty of cancelling if you are no longer on contract but there is a risk that your port may be grabbed by others.So register a new account and after it is activated only terminate the old one. |
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Feb 1 2016, 11:07 PM
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#436
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(jolmy @ Feb 1 2016, 10:59 PM) Ya, a blanket cleanup as I don't think they manually check as there are tens of thousands of subscribers. Rather they run a script that loops through each customer and check if they have free voice, then remove it. Yes, because they announce/publish it everywhere that these Advance packages don't come with free unlimited landline calls. QUOTE(Jellyjian @ Feb 1 2016, 11:00 PM) Actually their router is no good, so it is better you buy a new one yourself. The wireless signal really sucks, so I just add another router to become access point and transmit my WiFi signal. At least it is quite wide now, unlike last time on stock router, cannot reach kitchen. |
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Feb 1 2016, 11:15 PM
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#437
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(kebeckham7 @ Feb 1 2016, 11:11 PM) yeah good idea, rather than buying router u can buy better AP to provide better wireless connection. If have any spare router laying around, like my case I have a TP Link router and after that went and bought Xiaomi Nano router. QUOTE(jolmy @ Feb 1 2016, 11:13 PM) I now wonder, those who did NOT request for the RM20 discount but have Free Voice STD available to them, do they still have the free voice?? I didn't request as well because I don't need it. I didn't know I have this free call until December. Maybe I need check with my cousin, I remember I told him to request for the discount but he didn't because he wants the free calls. And yes, it is removed now. |
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Feb 1 2016, 11:21 PM
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#438
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72,772 posts Joined: Sep 2005 From: KUL |
QUOTE(herojack41 @ Feb 1 2016, 11:14 PM) if the AP is connected by lan cable it should be good Mine is pure WiFi. but if those AP were repeater....damn those sometimes got intermittent disconnection 1 QUOTE(jolmy @ Feb 1 2016, 11:17 PM) Err, I mean those who did NOT request for the RM20 discount like many of us did after complaining to MCMC & then went to TMpoint to fill up the form. Err... Actually when I upgraded (before RM 20 discount), my free calls were removed. After I complained and got my RM 20 discount, the next day this thing already appeared on my package but I didn't know it was free calls until Dec. These subscribers are supposed to have the free voice. We were told that getting the RM20 discount means forfeiting the free calls. |
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Feb 1 2016, 11:51 PM
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#439
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72,772 posts Joined: Sep 2005 From: KUL |
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Feb 2 2016, 09:40 AM
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#440
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72,772 posts Joined: Sep 2005 From: KUL |
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