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Unifi Official TM UniFi High Speed Broadband Thread V23, ( -_・) ︻デ═一▸ Maxis & Time

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fruitie
post Feb 1 2016, 05:00 PM

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QUOTE(hifzil @ Feb 1 2016, 04:47 PM)
anyone paid bill via m2u?
i already paid via m2u but still not updated in occ. took few days?  hmm.gif
*
2 working days at least.
fruitie
post Feb 1 2016, 06:26 PM

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QUOTE(stinger @ Feb 1 2016, 05:23 PM)
I called hotline today to upgrade my vip5, they offering me advance 30 RM189(before gst) with voice pack(free 600min call) + ruby channel. They said 179 does not have voice pack, anyone getting the same offer?
P/S :they told me upload speed only 5mbps.
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The new upload speed is already advertised on their page.

Anyway, I used to get RM 179 with free voice until I found out two days ago it has been removed. hmm.gif
Will check later if it is reinstated back to me. laugh.gif
I don't use it so it's not really a big problem to me.
fruitie
post Feb 1 2016, 07:48 PM

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QUOTE(jolmy @ Feb 1 2016, 07:45 PM)
Looks like they are doing an audit on all user subscription to ensure you only get what you paid for.
*
Probably and still nothing about free calls on my account. laugh.gif
fruitie
post Feb 1 2016, 08:37 PM

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QUOTE(fruitie @ Jan 30 2016, 02:55 AM)
Not sure if it is a glitch but it could be real. My free calls feature seems has been removed from my package. hmm.gif

This is how my bundle looked like previously:
user posted image

And this is how my friend's bundle looked like, hers doesn't come with free calls:
user posted image

And just checked now, it is showing as below for both of our accounts:
user posted image

Does anybody with free calls earlier also same like my case?
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QUOTE(kebeckham7 @ Feb 1 2016, 08:34 PM)
they take away your free call ?  sad.gif
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Yes, as above. Just found out two days ago, not sure since when. laugh.gif
fruitie
post Feb 1 2016, 08:48 PM

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QUOTE(jolmy @ Feb 1 2016, 08:45 PM)
Previously after I managed to get my RM20 discount, I could see the Voice STD 20 (Free) with the "Click to Add" button shown but I noticed since a few weeks ago the entire thing is missing too.
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Wow, a few weeks ago. I don't think mine was removed for so long. I last checked two weeks ago, it was still there. hmm.gif
fruitie
post Feb 1 2016, 09:06 PM

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QUOTE(Minecrafter @ Feb 1 2016, 09:01 PM)
Hmm, did a speedtest. My upload speed still hovers around 5-6Mbps. Using the Advance 30 package, by the way. Anyone else still haven't got their speed updated? hmm.gif
*
Just complain now, if you want to updated faster. biggrin.gif
fruitie
post Feb 1 2016, 09:26 PM

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QUOTE(prasys @ Feb 1 2016, 09:17 PM)
My 50Mbps is still 10Mbps , again I don't care - probably it needs a disconnection and reconnection to get it fixed

Also I noticed my free voice is gone , the agent promised me when i upgraded mine from 10Mbps to 50Mbps
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I guess they just did a blanket clean up and remove those free calls on Advance packages. smile.gif
fruitie
post Feb 1 2016, 09:56 PM

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QUOTE(LovelyPotato @ Feb 1 2016, 09:43 PM)
I got my 10mbps upload from my 30mbps package and I still got Residential Voice from my OCC. How did you check out on your removal?
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Refer to my post below:
You can check under OCC Unifi>My Services > Modify Bundle
If yours still with free calls, it should look like my first screenshot.

QUOTE(fruitie @ Jan 30 2016, 02:55 AM)
Not sure if it is a glitch but it could be real. My free calls feature seems has been removed from my package. hmm.gif

This is how my bundle looked like previously:
user posted image

And this is how my friend's bundle looked like, hers doesn't come with free calls:
user posted image

And just checked now, it is showing as below for both of our accounts:
user posted image

Does anybody with free calls earlier also same like my case?
*
This post has been edited by fruitie: Feb 1 2016, 09:57 PM
fruitie
post Feb 1 2016, 10:10 PM

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QUOTE(LovelyPotato @ Feb 1 2016, 09:59 PM)
Yup, mine is missing as well, but I'm not sure previously if I had it.

But from my bundle add on have the following item:
High Speed Internet - Residential - 30 Mbps
Residential Voice <------ isn't this for the free calls?
TM WiFi
UniFi Special Discount RM20
HyppTV Residential
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It is difficult to tell if you are not sure whether you had it or not. laugh.gif

Nope, that doesn't mean free calls. It just means your package comes with residential no.
fruitie
post Feb 1 2016, 10:16 PM

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QUOTE(spoonudus @ Feb 1 2016, 10:12 PM)
Just checked occ, mine says unifi discount rm30. Total is 169:) i am satisfied
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How about any description for HyppTV? Or under your "modify bundle"?
RM 169 is a good deal. thumbup.gif
fruitie
post Feb 1 2016, 10:27 PM

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QUOTE(LovelyPotato @ Feb 1 2016, 10:22 PM)
According to my previous bill I got waived for my landline calls, but I did not check on the detailed version of the bundle. Probably have to wait for this month bill and check it out.

But can they actually remove it without our notice? Because during the telemarketer call they promised to keep my free calls, isn't legally it's not allowed?
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Well, according to the official Advance packages, they shouldn't come with free calls at all. If you need free calls, have to add RM 20.
I'm not sure if what telemarketers promised earlier are still useful unless you have any black and white.
fruitie
post Feb 1 2016, 10:30 PM

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QUOTE(Jellyjian @ Feb 1 2016, 10:29 PM)
How do i upgrade from 10mbps unifi to 30mbps unifi advance? Through phone/official web/outlet?

Will they provide new routers, modems or anything new?
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Just walk in to TM Point is the fastest and easiest way.

No, all equipment still retains.
fruitie
post Feb 1 2016, 10:45 PM

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QUOTE(kaihnsn @ Feb 1 2016, 10:42 PM)
mine too only rm169 for adv30

first bill RM223 = 54(prorate) + 169

then got discount summore RM197 = 48 + 149 (w/out GST)

mine is new acc so a bit confuse because no hypptv charge and got discount lagi tuh
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New account, first month is free HyppTV.

QUOTE(Jellyjian @ Feb 1 2016, 10:42 PM)
Thanks for the reply. So impossible to update the plan through phone call?
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Can, just that it takes a bit of time as they will need to refer your request to the telemarketer people.
fruitie
post Feb 1 2016, 10:52 PM

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QUOTE(kaihnsn @ Feb 1 2016, 10:46 PM)
ohh ingat memang ada diskaun

saya mau menari sudah  laugh.gif  laugh.gif  laugh.gif
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laugh.gif Keep the tarian to next month, if next month still like this then can menari. laugh.gif

QUOTE(Jellyjian @ Feb 1 2016, 10:47 PM)
Sigh, no new routers huh... the router they provide is kinda old already ~.~
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Only if you register a new account, then get new equipment. biggrin.gif
fruitie
post Feb 1 2016, 10:58 PM

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QUOTE(Jellyjian @ Feb 1 2016, 10:57 PM)
Hmm...but the procedures will be troublesome right? I am currently nt bound by the contract period already. How do you make a new account? Any penalties in terminating the current account?
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No penalty of cancelling if you are no longer on contract but there is a risk that your port may be grabbed by others.
So register a new account and after it is activated only terminate the old one.
fruitie
post Feb 1 2016, 11:07 PM

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QUOTE(jolmy @ Feb 1 2016, 10:59 PM)
Ya, a blanket cleanup as I don't think they manually check as there are tens of thousands of subscribers. Rather they run  a script that loops through each customer and check if they have free voice, then remove it.
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Yes, because they announce/publish it everywhere that these Advance packages don't come with free unlimited landline calls. laugh.gif

QUOTE(Jellyjian @ Feb 1 2016, 11:00 PM)
I see.. seems troublesome LOL. Thanks for the prompt replies! Appreciate the help!
*
Actually their router is no good, so it is better you buy a new one yourself. smile.gif
The wireless signal really sucks, so I just add another router to become access point and transmit my WiFi signal. At least it is quite wide now, unlike last time on stock router, cannot reach kitchen. laugh.gif
fruitie
post Feb 1 2016, 11:15 PM

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QUOTE(kebeckham7 @ Feb 1 2016, 11:11 PM)
yeah good idea, rather than buying router u can buy better AP to provide better wireless connection.
*
If have any spare router laying around, like my case I have a TP Link router and after that went and bought Xiaomi Nano router. laugh.gif

QUOTE(jolmy @ Feb 1 2016, 11:13 PM)
I now wonder, those who did NOT request for the RM20 discount but have Free Voice STD available to them, do they still have the free voice??

Maybe I need check with my cousin, I remember I told him to request for the discount but he didn't because he wants the free calls.
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I didn't request as well because I don't need it. I didn't know I have this free call until December. laugh.gif
And yes, it is removed now. laugh.gif
fruitie
post Feb 1 2016, 11:21 PM

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QUOTE(herojack41 @ Feb 1 2016, 11:14 PM)
if the AP is connected by lan cable it should be good

but if those AP were repeater....damn those sometimes got intermittent disconnection 1
*
Mine is pure WiFi. biggrin.gif Works super well. biggrin.gif

QUOTE(jolmy @ Feb 1 2016, 11:17 PM)
Err, I mean those who did NOT request for the RM20 discount like many of us did after complaining to MCMC & then went to TMpoint to fill up the form.

These subscribers are supposed to have the free voice. We were told that getting the RM20 discount means forfeiting the free calls.
*
Err... Actually when I upgraded (before RM 20 discount), my free calls were removed. After I complained and got my RM 20 discount, the next day this thing already appeared on my package but I didn't know it was free calls until Dec. laugh.gif
fruitie
post Feb 1 2016, 11:51 PM

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QUOTE(vez @ Feb 1 2016, 11:50 PM)
is the Unifi Advance cheapest RM169 we can get exclude GST? from telemarketer?
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So far yes but it is very rare to get...
fruitie
post Feb 2 2016, 09:40 AM

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QUOTE(jason18689 @ Feb 2 2016, 08:41 AM)
Gah!
Really?! I should have negotiated with the lady who called me yesterday!

Promo price for 30mbps now is RM179... Does this price included the aneka?
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Like I said, super rare to get.
Yes, RM 179 includes Aneka/Varnam.

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