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Tech Support Unifi ADV 30 upgrade problem
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TSF_F@PANG
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 Oct 29 2015, 04:21 PM, updated 10y ago
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Getting Started
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Hi all, I am using RG-INNATECH-RG4332 and ONU-ALCATEL-LUCENT-I240G for my VIP10. accepted upgrade to ADV 30 only 27 OCT, I just realized my OCC already updated as ADV 30 but when I try to restart my modem and router few time still unable get the upload speed > 10mbps but download speed already reduce to 4.8-5.5mbps. I already done both wired and WIFI test..
Trying to call 100 customer to confirm whether the set up for upgrade is completed because I do not received any SMS or email say that my upgrade is done... I only found out myself on OCC, but 100 claim my upgrade was done on 27 OCT same day....
Any set up can be done before call for technician come over house as I am unable to taking leave for waiting them whole day long.
Thanks all
--------------- Case close issue settle, the TM guy come do some thing at Unifi portal ( green color one) the speed was up -----------
This post has been edited by F_F@PANG: Oct 29 2015, 11:18 PM
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TSF_F@PANG
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Oct 29 2015, 04:28 PM
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Getting Started
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QUOTE(Zot @ Oct 29 2015, 04:25 PM) Try off the BTU for like 30 sec and then on again. New firmware will be flashed and you should get higher speed bro, I off all item few time.. included BTU still unable get the upload speed > 10mbps.. Thanks |
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TSF_F@PANG
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Oct 29 2015, 04:38 PM
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Getting Started
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QUOTE(^Ware^wolf @ Oct 29 2015, 04:34 PM) wow... BTU will flash new firmware by restart it ? upgrade to 30mbps need to flash new firmware at BTU ? do u know wat are u talking ? to TS , call to 100 , choose technical support . Tell them u having speed issue, tell them probably ur account wasnt config properly at network side . it only take them 5mins to get the job done at their side Go to ur OCC , create a General inquiry on service quality . tell them ur issue , slow speed at 10mbps only . create several inquiry as well visit http://speedtest1.unifi.my/tmspeedtest.html do perform several speedtest , this is to make sure TM UniFi able to capture the speedtest . thanks for the information... all the process was done still the same, done any ideal was the modem or router setting blocked the max out put.. thanks |
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TSF_F@PANG
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Oct 29 2015, 04:40 PM
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Getting Started
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QUOTE(Zot @ Oct 29 2015, 04:37 PM) This is what TM told me. I tried mine still at 10Mbps. Then I switched off the BTU then on again and after that the speed upgraded to 30Mbps. Yes, you need to restart it. If not the speed will not change ya, called few time claim that I do not received sms or email confirm on my upgrade, but the 100 say I was upgraded on their system. Thanks |
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TSF_F@PANG
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Oct 29 2015, 04:45 PM
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Getting Started
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QUOTE(^Ware^wolf @ Oct 29 2015, 04:41 PM) u lodge a general inquiry thru OCC ? ya all process was done, call 100 and logde OCC... That y I was worry It was the modem or router set up problem, or else have to take leave wait them solve the problem just worry them FFK as last time wasted my whole day waiting them but no turn on Thanks |
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TSF_F@PANG
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Oct 29 2015, 04:46 PM
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Getting Started
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QUOTE(Zot @ Oct 29 2015, 04:45 PM)  Good catch. I remembered reading that and thought TS might be confusing with old VIP30 but then I read " download speed already reduce to 4.8-55mbps". So, I thought maybe TS just typo there  haha... 4.8 - 5.5mbps.. thx to notice |
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TSF_F@PANG
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Oct 29 2015, 04:49 PM
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Getting Started
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QUOTE(^Ware^wolf @ Oct 29 2015, 04:43 PM) i called every 2hours on this issue . keep calling ... does it mean the problem can be settle over their end... or this is common problem for unifi 30mbps. |
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TSF_F@PANG
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Oct 29 2015, 04:51 PM
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Getting Started
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QUOTE(Zot @ Oct 29 2015, 04:47 PM) Don't forget ask for discount. If not they just keep quiet  my one get full offer as the TM marketing was calling me.. 30mbps, free call 600 minute and 20 discount... Thanks |
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TSF_F@PANG
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Oct 29 2015, 11:19 PM
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Getting Started
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thanks all for kind help, the issue was settle the TM guy come do some thing at Unifi portal ( green color one) the speed was up
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TSF_F@PANG
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Oct 29 2015, 11:22 PM
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Getting Started
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QUOTE(Zot @ Oct 29 2015, 05:03 PM) They called me before package was even announced. So, I still have the unlimited landline call instead of 600min. Anyway 600min per month is more than enough. With unlimited call, I bet they found out people sell service for long distance call  ya bro, convert to new free call are better as 600 minute are includes for all line... after finish the 600 minute all TM landline also can unlimited call. current one are suck say is unlimited call but I call even toll free 1800 still kena charge.. |
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TSF_F@PANG
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Nov 30 2015, 05:26 PM
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Getting Started
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QUOTE(frantic912 @ Nov 29 2015, 10:49 PM) i have same problem with u.... just log report to TM now still waiting my bill already charge for Advance30 bro, u have to call 100 request them arrange the TM guy come do some thing at Unifi portal ( green color one), after that the speed will resume... |
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