Hi all, I am using RG-INNATECH-RG4332 and ONU-ALCATEL-LUCENT-I240G for my VIP10. accepted upgrade to ADV 30 only 27 OCT, I just realized my OCC already updated as ADV 30 but when I try to restart my modem and router few time still unable get the upload speed > 10mbps but download speed already reduce to 4.8-5.5mbps. I already done both wired and WIFI test..

Trying to call 100 customer to confirm whether the set up for upgrade is completed because I do not received any SMS or email say that my upgrade is done... I only found out myself on OCC, but 100 claim my upgrade was done on 27 OCT same day....

Any set up can be done before call for technician come over house as I am unable to taking leave for waiting them whole day long.

Thanks all


--------------- Case close issue settle, the TM guy come do some thing at Unifi portal ( green color one) the speed was up -----------

This post has been edited by F_F@PANG: Oct 29 2015, 11:18 PM

Try off the BTU for like 30 sec and then on again. New firmware will be flashed and you should get higher speed

bro, I off all item few time.. included BTU still unable get the upload speed > 10mbps..

Thanks

wow... BTU will flash new firmware by restart it ? upgrade to 30mbps need to flash new firmware at BTU ?

do u know wat are u talking ?

to TS , call to 100 , choose technical support . Tell them u having speed issue, tell them probably ur account wasnt config properly at network side . it only take them 5mins to get the job done at their side

Go to ur OCC , create a General inquiry on service quality . tell them ur issue , slow speed at 10mbps only . create several inquiry as well

visit http://speedtest1.unifi.my/tmspeedtest.html do perform several speedtest ,
this is to make sure TM UniFi able to capture the speedtest .

This post has been edited by ^Ware^wolf: Oct 29 2015, 04:36 PM

Did you manage to talk to anyone on 100 number? Maybe they did not yet upgrade. Maybe that's why did not get SMS.

i never get any sms as well other than hypp everywhere

This is what TM told me. I tried mine still at 10Mbps. Then I switched off the BTU then on again and after that the speed upgraded to 30Mbps. Yes, you need to restart it. If not the speed will not change

thanks for the information... all the process was done still the same, done any ideal was the modem or router setting
blocked the max out put..

thanks

I did get mine

ya, called few time claim that I do not received sms or email confirm on my upgrade, but the 100 say I was upgraded on their system.

Thanks

I remember it was said within 3 days the upgrading process.

u lodge a general inquiry thru OCC ?

ADV30 upload speed is 5Mbps bro.

i called every 2hours on this issue . keep calling ...

Good catch. I remembered reading that and thought TS might be confusing with old VIP30 but then I read "download speed already reduce to 4.8-55mbps". So, I thought maybe TS just typo there

ya all process was done, call 100 and logde OCC... That y I was worry It was the modem or router set up problem, or else have to take leave wait them solve the problem just worry them FFK as last time wasted my whole day waiting them but no turn on


Thanks

haha, I miss the download speed part

haha... 4.8 - 5.5mbps.. thx to notice

Don't forget ask for discount. If not they just keep quiet

does it mean the problem can be settle over their end... or this is common problem for unifi 30mbps.