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Tech Support Unifi ADV 30 upgrade problem

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^Ware^wolf
post Oct 29 2015, 04:34 PM

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QUOTE(Zot @ Oct 29 2015, 04:25 PM)
Try off the BTU for like 30 sec and then on again. New firmware will be flashed and you should get higher speed
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wow... BTU will flash new firmware by restart it ? upgrade to 30mbps need to flash new firmware at BTU ?

do u know wat are u talking ?

to TS , call to 100 , choose technical support . Tell them u having speed issue, tell them probably ur account wasnt config properly at network side . it only take them 5mins to get the job done at their side

Go to ur OCC , create a General inquiry on service quality . tell them ur issue , slow speed at 10mbps only . create several inquiry as well

visit http://speedtest1.unifi.my/tmspeedtest.html do perform several speedtest ,
this is to make sure TM UniFi able to capture the speedtest .

This post has been edited by ^Ware^wolf: Oct 29 2015, 04:36 PM
^Ware^wolf
post Oct 29 2015, 04:36 PM

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QUOTE(Zot @ Oct 29 2015, 04:35 PM)
Did you manage to talk to anyone on 100 number? Maybe they did not yet upgrade. Maybe that's why did not get SMS.
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i never get any sms as well other than hypp everywhere
^Ware^wolf
post Oct 29 2015, 04:41 PM

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QUOTE(F_F@PANG @ Oct 29 2015, 04:38 PM)
thanks for the information... all the process was done still the same, done any ideal was the modem or router setting
blocked the max out put..

thanks
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u lodge a general inquiry thru OCC ?
^Ware^wolf
post Oct 29 2015, 04:43 PM

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QUOTE(F_F@PANG @ Oct 29 2015, 04:40 PM)
ya, called few time claim that I do not received sms or email confirm on my upgrade, but the 100 say I was upgraded on their system.

Thanks
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i called every 2hours on this issue . keep calling ... laugh.gif laugh.gif
^Ware^wolf
post Oct 29 2015, 05:01 PM

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QUOTE(F_F@PANG @ Oct 29 2015, 04:49 PM)
does it mean the problem can be settle over their end... or this is common problem for unifi 30mbps.
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they did not change ur speed at their network side...
^Ware^wolf
post Oct 29 2015, 05:03 PM

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QUOTE(F_F@PANG @ Oct 29 2015, 04:51 PM)
my one get full offer as the TM marketing was calling me..

30mbps, free call 600 minute and 20 discount...

Thanks
*
he mean the downtime ...
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