Game: Dota 2
Server location: Singapore
Server IP 1: Sgp-1.valve.net
Server IP 2: Sgp-2.valve.net
Server Port:
Steam Client
UDP 27000 to 27015 inclusive (Game client traffic)
UDP 27015 to 27030 inclusive (Typically Matchmaking and HLTV)
TCP 27014 to 27050 inclusive (Steam downloads)
UDP 27031 and 27036 (incoming, for In-Home Streaming)
TCP 27036 and 27037 (incoming, for In-Home Streaming)
UDP 4380

Dedicated or Listen Servers
TCP 27015 (SRCDS Rcon port)

Steamworks P2P Networking and Steam Voice Chat
UDP 3478 (Outbound)
UDP 4379 (Outbound)
UDP 4380 (Outbound)

Problem issue on Sept 2015 until now

Proof of Picture


it not solve ASAP, i will complain to CFM and CMCF

update 24/10/2015

i try on midnight 3am
can get very low ping ms


see the tracert sgp-1.valve.net
at 10 and 11
that 2 IP also at singapore, maybe is valve server problem

No.10
IP: 202.79.197.176
Decimal: 3394225584
Hostname: 32590.sgw.equinix.com
ISP: Equinix Asia Pacific Pte Ltd
Organization: Equinix Asia Pacific Pte Ltd
Services: None detected
Type: Broadband
Assignment: Static IP

Geolocation Information
Continent: Asia
Country: Singapore sg flag
Latitude: 1.3667 (1° 22′ 0.12″ N)
Longitude: 103.8 (103° 47′ 60.00″ E)

No.11
IP: 103.28.54.1
Decimal: 1729902081
Hostname: sgp-1.valve.net
ASN: 32590
ISP: Valve Corporation
Organization: Valve Corporation
Services: None detected
Type: Broadband
Assignment: Static IP

Geolocation Information
Continent: Asia
Country: Singapore sg flag
Latitude: 1.3667 (1° 22′ 0.12″ N)
Longitude: 103.8 (103° 47′ 60.00″ E)



This post has been edited by delaciox: Oct 24 2015, 04:21 AM

Hi,

Thank you for your feedback. We are aware on the issue and rectification work is in progress.
Any inconvenience is much regretted. TQ

Dear Maxis,

I am also experiencing high latency to steam server, the rectification has been on going for months now, which is unacceptable. Since maxis is not be able to provide an ETA, i like to request for rebate for the bill until maxis can give a reasonable solution instead of generic we are aware and working statement. I use my line mostly for gaming, and this ping make the online experience very frustrating. I have waited for one month for improvement but maxis is progress does not convince me anymore.

Please revert with some proposal for rebate, before i bring this to SKMM like many have done. Please pm me for my account details.
Thanks.

Mate, just change your services, Maxis is a piece of shit right now, let's just say shit are better than them. Their services are like crap, all replies are the same bullshit all over and over again. Maxis is just a BULLSHIT company that doesn't do shit to let the customer to have a better latency, it's been over a year and they're still saying the same crap " Thank you for your feedback. We are aware on the issue and in the midst of rectifying the issue.
Any inconvenience caused is much regretted. TQ " Company that eats money like crap.

You can't really blame the customer service, it's their network engineer's fault for not rectifying this problem asap. Customer service just forward your problem to them.

Yet, it's been a year + still this problem. So who to blame? Still Maxis right :/

Have a look at the data collected using ping plotter. As you can see, right after 203.116.8.22 which says that their peer routing doesn't have any problem to singapore since 203.116.8.22 is a server located in sinagpore. The problem lies between 203.116.8.22 and sgp-1.valve.net. It's not just maxi's problem I'm using unifi and take a look at the ping, it's similar to you guys.

maybe is Valve server heavy load or they line problem

i only can said , not valve problem ,confirm is maxis problem

Maxis fibre such!!!!

open cmd type "tracert sgp-1.valve.net" and "tracert sgp-2.valve.net"
than printscreen put it here.
i help u check is maxis or valve problem



it you duno do than please go side and shut up

the last 2 hops belongs to singapore.... obviously its not maxis if you ask me... my 2 cent goes to the routing problem on international link ... not sure maxis intentionally doing it ... or just pure nut case at singapore doing this to maxis ip address

Regardless of service provider, malaysian isp had fucked up international peer routing. The only solution is to immigrate.

This post has been edited by marco_tss: Oct 27 2015, 11:22 PM

Guys, WTFast is a good temporary solution. Choose either My4 or My5 server then you are good to go with < 50 ping. Ive been using it for awhile and it solved my problem.

The only problem with WTFast is you will get packet loss at 20% max sometimes.