Mate, just change your services, Maxis is a piece of shit right now, let's just say shit are better than them. Their services are like crap, all replies are the same bullshit all over and over again. Maxis is just a BULLSHIT company that doesn't do shit to let the customer to have a better latency, it's been over a year and they're still saying the same crap " Thank you for your feedback. We are aware on the issue and in the midst of rectifying the issue.
Any inconvenience caused is much regretted. TQ " Company that eats money like crap.

Yet, it's been a year + still this problem. So who to blame? Still Maxis right :/