Worst off, the digi customer service told me the number can be salvaged as long as it haven't been recycled.

Arrived at digi service center and was informed not possible to get it back as it is prepaid, no chance of knowing whether it has been recycled, or what is the status of the number.

Told them I had prior calls with customer service (cs) and customer service said it can be done, service center told me customer service was wrong.

Aren't they the same entity?