Dear Sir,

I had made a report by call to Maxis centre (1-800-824663) on Saturday
Report Number : C 16906031

My Account No : 1862974647

But untill today no action yet to be taken on my Maxis Fibre..
Pls assist on this matter

Tq



This post has been edited by jerryleong88: Oct 12 2015, 10:05 AM

Hi,

Please accept our sincere apologies for the inconvenience you have been subjected to as a result of the issues above.
Checking shows that your case is still under progress and we will revert once there is an update.

TQ-Han

Dear Sir,

Also is Friday, now is my turn Maxis Fibre 20Mbps downtime...

My Account No : 1520882265

Can help me reset my WAN Network PORT...? TQ.

---

Added on
Case no. C1711-9101 Problem SOLVED at Monday 10 PM (One working Day to solve  )

First > Call 1800-82-4663, Gone through all the SoP Checking on LEDs lights on BTU + Routers
Second > Third Level Agents support diagnose is Networking problem, give case No. & escalate to Second Level Networking Server Teams
Third > Network Teams call back me to OFF/ON the router, and walla Problem Solved.

Solution is "Network Team supports restart my port server that link to my network, and call me back to restart my router."

Thanks MAXIS teams

This post has been edited by Bangi: Dec 7 2015, 10:28 PM

Is time to change ISP since they can't fix a single problem.