QUOTE(macchiato @ Dec 19 2009, 11:26 AM)
from wat i noe, SkinFood product contains NO alcohol... tats wat the SA told me...
Added on December 19, 2009, 11:33 amhi, everyone. i hv one question. do i need to use make-up remover to remove SkinFood BB cream if i only apply BB cream alone?
yes! you need to use make up remover to remove it because BB cream is a better version of a foundation; hence it's treated as a part of make up as well. so, use make up remover to remove it.
we cannot really rely on what those sales assistants told us.. we need to read the label.
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any1 been to the mid valley counter? don't u find the service there sucks? there's 1 real lousy sales girl, short and stout, her attitude really pisses me off. As if she don't want to earn her commission. N u can bet, no samples!!
which outlets have good service?
in my opinion, both MV and KLCC counter service aren't that good either. in MV, there was one sales assistant is quite young and long hair.. i know all of them are young.. but this particular sales assistant, at first when she approaches you, she has good smile and all.. and if you wander around a bit longer and asked her more questions without showing her the intention of buying any of the products, you can see that her facial expression changed gradually.. she started to lose her patience and whenever you asked questions, she started to lose patience to answer you all that.
but there is one girl, which i think is better. i don't know their names anyhow. even the sample they gave is so little.. just one pack of either moisturizer or something else. just one! same goes to etude house. i don't know why korean products in malaysia are so stingy in giving out samples whereas those in korea, they gave you quite a lot of samples.
the one girl in KLCC counter too. when i went there requiring some information, i intended to get their sunblocks but do not know what to get yet. so, i am looking around and this girl was following me all around and explaining their products to me. then when i read the label of the sunblock, she goes like "oh as long as it's sunblock, surely it has harmful chemical in it." right away i responded "ahh is that so? i put down the sunblock and walk away" her service and knowledge of sunblock are terrible! didn't skinfood gave them any training? even if there is harsh chemicals in there, they should know how to tell their customers who are label-cautious in a way that they don't have to worry on those ingredients. but instead she put it in a way as if that all sunblock has harmful chemical and if you are scared of it, better don't use it .. that kind of approach. so, when i asked her "which ingredients exactly in this sunblock that you mean are harmful chemical?" she can't answer that.. if she doesn't have that knowledge of those chemical ingredients, which i know a lot of beauty sales assistance do not have it.. then don't plainly or defensively talk to your customer about what's harmful chemicals and what's not. don't even try to get into the ingredients if you know nothing about it. you will only make a fool out of yourself to show your customers that you have 0 knowledge of it.
sales assistants in beauty line nowadays.. especially those in malaysia are getting worser and worst. clearly shown that they are lack of training, knowledge and passion in this field. of course i don't mean all of them are the same.
This post has been edited by oatkrunch: Jan 22 2010, 01:28 PM 
May 11 2009, 02:36 AM
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