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 Unsubscribe SMS Spam from 23238, Receive SMS Spam that cost me RM1

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zaxwkw
post Nov 7 2018, 12:48 PM

New Member
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Newbie
7 posts

Joined: Nov 2012
I have the simialr problem.

Since 2 weeks ago, I've been receiving about 5 sms for different subscription.

RM2 OR 3 each.

Called Maxis few times, they told me will unsubscribe for me and will block the numbers.

But I'm still receiving these from different numbers.

And there's no solution that can really solve.

What Maxis told me "The only this you can do is, call us everytime when you receive these."

What kind of solution is this from Maxis?

So everytime I have to call Maxis to do this?

And before they unsubscribe for me, I've already been charged.

And there's no refund from Maxis.

The only way is to terminate my account or port out from Maxis?

Please give me a solution.

I'm not going pay extra money that I was not supposed to spent every months.
zaxwkw
post Nov 7 2018, 11:38 PM

New Member
*
Newbie
7 posts

Joined: Nov 2012
QUOTE(Maxis @ Nov 7 2018, 05:28 PM)
Hi zaxwkw,

Please PM us your account details for our checking;

i) Mobile Number:
ii) Account Number:
iii) NRIC:
iv) Last Bill Payment Amount:
v) Last Bill Payment Channel:
vi) Bill Cycle Date:

TQ
*
Pmed. Please take action as soon as possible.

Much appreciate on that!

Thank you
zaxwkw
post Nov 8 2018, 04:08 PM

New Member
*
Newbie
7 posts

Joined: Nov 2012
QUOTE(zaxwkw @ Nov 7 2018, 11:38 PM)
Pmed. Please take action as soon as possible.

Much appreciate on that!

Thank you
*
Dear Maxis,

Any update on this? Thank you

 

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