I subscribe Maxis Fibre 10mbps since last year and now every night im having problem with your internet speed. Every night I'm getting less than 0.5mbps starting 6pm-12am. Please explain to me why is it like that.

I'd been suffering to surf online. Even though I tried to restart the modem several times, problem still there. Please solve this problem as soon as possible. I'm staying at Tropicana area.

Call Maxis Customer Service.

I think you're one of the victims of the giant money sucking corporations, I too suffered from slow internet speeds and I have escalated the case to both CFM & MCMC but no action has been taken so far. I hope you will fair better than me.

This post has been edited by ab123: Sep 22 2015, 05:40 PM

I contacted maxis customer care through their Live Chat, they guide me through some step changing my router setting, everything back to smooth

It should just change your channel(Frequency).
For some people,it will work.For some,it won't work

you are right, they guided me to change the chanel

Hi all,

At this juncture, we are experience an ongoing rectification work in home fibre internet service wherein users may have difficulties in browsing or using the internet service at smooth speed within these period 8pm to 2am. Hence we would appreciate the patience as our technical team is working at their best efforts to resolve such matter.

Thank you

is the rectification completed?

Hi pow,

We are still in the midst rectifying the issue. So sorry for all the inconvenience caused. We hate to do this and we know it’s really annoying, so we’ll try to get it back up and running as soon as possible. Please accord us with patience.

Thank you

i believe it happens since 1 month ago, and your technician still unable to resolve that problem? we are paying everymonth to use slow internet at night?

Hi,

Kindly accept our sincere apologized on the above issue. As currently there was an issue detected for the browsing experience under the TM area. Our engineering team was work closed with TM for rectification which is still on going. There is no any time frame can be given out, currently, however we will try to expedite of the rectification. Any inconvenience is much regretted.

Thank You