Nov 23 2006, 05:22 PM
QUOTE(adrianocy @ Nov 23 2006, 04:29 PM)
Hi guys, jus out of curiosity...why there are level among those technical support people? like level 1, 2 or 3?
any diff between them in terms of job scope?
Hi guys,any diff between them in terms of job scope?
yes, there is a difference in job scope.
level 1 is (obviously) the basic level, here most of the time you'll just be doing monitoring jobs and only basic troubleshooting (ping, telnet, etc if you are in network support like me
). mostly composed of fresh graduates. a.k.a operations monitoring, command centre, etc.level 2, more troubleshooting (with advanced commands) and less monitoring. higher responsibility and also higher skill level is needed to work here. usually known as technical support.
level 3, is the most otai of the 3 la. troubleshoots problems that nobody else can solve. usually known as deep technical support.
there, hope it's helpful! peace out guys!!
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