Hi guys, jus out of curiosity...why there are level among those technical support people? like level 1, 2 or 3?

any diff between them in terms of job scope?

It's like your school time....junior to senior and level 1 to 3....my 2cent

afaik, its the level of things they cover (job/task filtering)
and each level indicates the difficulties n requires solving skills

Hi guys,

yes, there is a difference in job scope.

level 1 is (obviously) the basic level, here most of the time you'll just be doing monitoring jobs and only basic troubleshooting (ping, telnet, etc if you are in network support like me ). mostly composed of fresh graduates. a.k.a operations monitoring, command centre, etc.

level 2, more troubleshooting (with advanced commands) and less monitoring. higher responsibility and also higher skill level is needed to work here. usually known as technical support.

level 3, is the most otai of the 3 la. troubleshoots problems that nobody else can solve. usually known as deep technical support.

there, hope it's helpful! peace out guys!!

basically, they want to have specialization on each levels. as you grow up the ladder, the tougher gets going. hehe exposure levels always at earliest stage, from there onwards you will learn more n be applicable to situations u be handling.

ahamid...u work with HP? im goin to interview soon for DTS

Good luck! Which DTS position are you going for?