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Unifi Official TM UniFi High Speed Broadband Thread V22, ( -_・) ︻デ═一▸ Maxis & Time

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usernameINVALID
post Sep 30 2015, 07:34 PM

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hi guys...

can anyone care to share what steps need to be taken after u receive the email that notify that ur unifi have been succesfully upgraded...

and what did u and tm do after u failed to experience the supposedly upgrade package...

i agreed to upgrade my unifi from 10mbps to 30mbps but my download is still 10mbps but my upload has been reduced to 5mbps which confirms that im on the 30mbps package...on my occ.unifi page also confirms that.
ive reboot,unplug the power source to the router,already filed a report and today the technician come and check and did something in my area but still nothing changed.
i can still menoron at 1.1MBps like any other day while im on the 10mbps.
tomorrow i have to call the technician to report that im still facing the prob...any pointer/s that i can do on my end?
much appreciated
usernameINVALID
post Sep 30 2015, 07:47 PM

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QUOTE(NubPro @ Sep 30 2015, 07:42 PM)
Tweet them. Nope, there's nth u can do
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tomorrow im gonna call the technician that visited my area to tell him nothing changed and wait what he's gonna do...is it normal to use ipv6 instead of ipv4?does it affect anything?
usernameINVALID
post Sep 30 2015, 08:04 PM

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QUOTE(fruitie @ Sep 30 2015, 07:49 PM)
Nothing from your end, this needs technician to fix it outside of your house.
I faced this too when I upgraded from VIP 5 to VIP 10, only upload speed was upgraded but not download speed. It was like for 3 days before it was successfully fixed. I requested TM to waive for me those days because I didn't enjoy the real speed. I got waived in my next bill. thumbup.gif

I was so worried that it will happen again when I upgraded to 30Mbps but luckily nothing happened, all went well. biggrin.gif
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mine aint so seamless as before cry.gif
QUOTE(MyPIA @ Sep 30 2015, 07:57 PM)
Just call tm and tell them your port is being capped at 10mb, after that keep calling them for update  and make sure to mention your previous case ID so they can file an Assurance complain...

Usually takes 3 days..
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i filed last friday and only today they sent someone...even then he received the wrong info stating that i have no internet as to what ive reported...this port u mention,do they need to sent someone or they can do it remotely at the center?

QUOTE(NubPro @ Sep 30 2015, 07:58 PM)
Basically, if you are only a consumer and a web surfer, there shouldnt be anything for you to worry about.
Nonetheless, ipv6 should be a standard real soon as ipv4 is about to be used up completely.
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noted smile.gif smile.gif
usernameINVALID
post Sep 30 2015, 08:11 PM

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QUOTE(NubPro @ Sep 30 2015, 08:11 PM)
https://twitter.com/TMConnects

Their customer service there are much more reliable.
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usernameINVALID
post Sep 30 2015, 08:36 PM

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miss the days when i never have to call their operator...ever...maybank & umobile are far more friendly

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