Tried to apply for unifi 30mbps plan but got refused.

Referring to your report number SR 1-11380045524 regarding on your request upgrade to promotion package under account. Kindly noted that the new promotion price is for new subscriber. For existing customer, you are advise to refer TM Point. We hope the explanation has reverted to your concern.

Currently unifi has finished contract 6 months ago, so it means I have to terminate it and reapply again to subscribe? = =

From VIP5 to Unifi 30mbs. :/