i'm also having problem with unifi today .. am on 30mbps ..

usually no problem .. today max 5mbps ..

pj ss2 area here ..

Hi guys. Reporting in ya. Complain to skmm is effective. TM called earlier and inform I can get the promo price of 179 instead of 199 which I subscribed to last month. Just need go tm point sign documents. Am gonna go to bangsar tm point now.

Ya just went tm point bangsar. Staff say ok. Filled up a form then sign. Then say will reflect in bill the RM20 discount going forward.

Procedures?

1. Make report to SKMM (pls check back few pages behind. Some kind former posted his wordings)
2. Wait TM HQ personnel to call
3. Go TM point

Skmm more powerful than cfm.

By right one should complain to cfm. Can't resolve only escalate to skmm. But since alot here direct report to skmm instead. I jz follow suit.

U can raise both cfm and skmm. I did that previously for it other case with celcom. It will be dealt with simultaneously. But skmm staff more professional and fast in my opinion.