same case here. I was told by agents it didn't comes with free calls after the upgraded to 30mbps 2 months ago..
But i checked mine occ, same with you guys..i have that residential voice..
I also seldom use the house phone..nvm, i will just test it out by calling back to hometown fixed line these few days, and next month will know the result.


besides, regarding the rm20 discount, can I visit those shopping mall tm shop instead of the tm point? I upgraded mine to 30mpbs at that tm shop(mid valley)..I think they are agent. Or they are directly under TM which can access and submit through the system? That time when I upgraded to 30mbps, they able to upgrade it within 1 hr..Filled up the form to them at 9pm, restart modem at 10pm++ and immediately get 30mpbs, they are very efficient, hence I think they can access into TM system?

thanks for the comment...then I have to purposely drive to UTC during weekends already..:-(
quite hate to visit such kind of gov cusotmer service center, always have to wait very long, their processing speed is slower than turtle!!!
Anybody went to ask for special discount at UTC recently? just tell them want to get that 20 discount and fill up form only? and roughly how long have you wait in the queue list?

This post has been edited by red_scorpion: Oct 23 2015, 02:03 AM