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Unifi Official TM UniFi High Speed Broadband Thread V22, (　-_･) ︻デ═一▸ Maxis & Time

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jedi_dc
post Oct 21 2015, 04:31 PM

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I just called TM via 100, and they told me I cannot upgrade via phone? only VIP packages are done through phone.. what BS is this?
jedi_dc
post Oct 21 2015, 04:38 PM

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QUOTE(nimbus kayano @ Oct 21 2015, 04:36 PM)
Maybe 1st 2-3 days cannot.. but soon they relent. They should make it auto reduction..

It could also be they want to make it difficult for early birds so that they can collect the extra charges.. haha.. jilake TM.
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Sorry, my bad. Im on VIP5 interested to upgrade to advance 30. But they refused and told me to go to Tm point as they have no authority to upgrade via phone ( some burmese guy with broken english shakehead.gif )
jedi_dc
post Oct 21 2015, 08:35 PM

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Will there be a difference in equipments used in VIP5 VS Adv 30?

Hard for me to take leave on a weekday to accommodate the technicians at home sad.gif

I assumed it was an easy 'plan' change over their system..
jedi_dc
post Oct 21 2015, 11:01 PM

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QUOTE(wuszhtag @ Oct 21 2015, 10:52 PM)
bro, u managed to upgrade via 100? i was told i need to go tm point for the upgrade.
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Exactly, took me 4 calls to get to the right person, they keep redirecting and the phone call dropped doh.gif

At last, spoke to the person, asked me everything about my package and details, then explained which hypptv pack was chosen. Then he told me need to go to the nearest TM point. shocking.gif ....

Tried asking some agents too, but they all told me have to visit personally or receive a call from them unsure.gif

Those that went to TMpoint, what do we have to bring so that we don't have to return a 2nd time?
since the line is not registered under my name..
jedi_dc
post Oct 21 2015, 11:08 PM

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QUOTE(fruitie @ Oct 21 2015, 11:03 PM)
If it is not under you, you can't go to TM Point. Need the person to go with you.

Else, just upgrade from one of the agents lurking in this thread. Don't ask me who, just check out their signature and PM them directly. rolleyes.gif

Then I guess you will need to send a photocopy of the person's IC.
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did that, the agent told me only have to do it via Tmpoint sad.gif. Guess i'll try my luck with 100 tomorrow. Funny thing is i registered my interest last week but no calls yet from them hmm.gif

Any idea what is 100's calling time/opening hours?
jedi_dc
post Oct 22 2015, 12:07 AM

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QUOTE(fruitie @ Oct 21 2015, 11:47 PM)
New equipment, susah a bit. I don't think they will give to you. smile.gif

OK, misunderstood you. Only 500 posts per page, you can click next page for 501-1000 and the list goes on. Isn't it too long for you to scroll?
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yup, 3rd party agents asking me to visit tm point cry.gif .
jedi_dc
post Oct 22 2015, 01:20 AM

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QUOTE(MyPIA @ Oct 22 2015, 12:32 AM)
Bring a letter of authorization something like

I, __________ IC number __________ can't come to TM point personally due to __________ and I hereby authorize this person __________ IC number __________ to upgrade my plan to Unifi ADV 30/50 from VIP5/10/20 whichever your plan is account number __________ tm login ID __________ telephone number __________ mobile phone number __________ (make sure it is the same as registered on your tm application registered) that's it

They don't even check most of the time  icon_rolleyes.gif
Same as me, both devices in their respective boxes  sweat.gif
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Roger that! thanks so much smile.gif biggrin.gif
jedi_dc
post Oct 22 2015, 08:15 PM

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QUOTE(shinchan5347 @ Oct 22 2015, 07:11 PM)
So normally it takes within 2hours only to activate 30mbps via tmpoints instead of 3 working days via phone?
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i would like to know the same thing as well. hmm.gif
jedi_dc
post Oct 22 2015, 08:23 PM

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QUOTE(Xefron @ Oct 22 2015, 08:21 PM)
to be honest..less than 10 minutes without any hiccups.it is all automated.
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TM finally called me this afternoon 1pm, after reading through all the T&C and package details. He mentioned 3 working days before package change, so I assumed they had to send a technician to the nearest hub or something sweat.gif
jedi_dc
post Oct 22 2015, 09:46 PM

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QUOTE(shinchan5347 @ Oct 22 2015, 09:26 PM)
When are you applied?i have applied since 15th October and until now they haven't called me yet
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applied last week on the tm web, thursday if not mistaken. And i reapplied again last night at Tmnet web. Then got a call this afternoon sweat.gif ( Was not expecting it... tongue.gif )
jedi_dc
post Oct 23 2015, 03:22 PM

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Still waiting for the upgrade to take place.. Wonder how long they need just to click a few buttons. TM sales guy didn't give me a reference number so I can check with them via 100, he just mentioned "ok u will receive an sms when it is upgraded, then u restart your modems"

Anyone here upgraded via phone? how long does it take? biggrin.gif
jedi_dc
post Oct 24 2015, 12:01 AM

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QUOTE(carcraze66 @ Oct 23 2015, 05:38 PM)
same case here... vmad.gif  mad.gif

took more than 7 days (including 5 working days) and it has not been upgraded yet, i dont know what is so difficult and everyone is trying to push their responsibilities to one another. tomorow im going back to TM point pandan indah and ask them what is wrong..called 100 everyday and no answer given, worst still they tell me they cant check what is the progress because it is done by tm point so i need to check with tm point pandan indah  shocking.gif what sort of bshit is this?
good for you bro..but make sure u check ur unifi OCC
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yup... I dont understand what's taking so long. They should be happy we're paying more sweat.gif
jedi_dc
post Oct 24 2015, 02:39 PM

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Just called 100, apparently my order to upgrade was not received by the system. Odd how the salesperson in TM spends 5 minutes explaining T&C and verification then does not apply for the upgrade....
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