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Unifi Official TM UniFi High Speed Broadband Thread V22, ( -_・) ︻デ═一▸ Maxis & Time

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Moogle Stiltzkin
post Oct 17 2015, 12:39 PM

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QUOTE(fruitie @ Oct 17 2015, 11:52 AM)
Only if you complain to SKMM and TM contact you for appointment in TM Point. Then only you will see RM 20 discount. Now you will see nothing.
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already lodged a skmm report. Also made a complaint on the occ.unifi as well. Also gave tmnut an attachment of my skmm report so they know i'm very serious about this issue.

actually i got 2 issues with tmnut... which was why even bothered to take the trouble to make a formal complaint this time around.

1. undercapped from 30 to 20mbps... on download (this result been consistent since i upgraded to 30mbps. even after multiple reboots on my networking gear....and no i'm not using wifi.... is direct cat6e cable to router)
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2. this price reduction stunt that early adopters and long time customers such as myself did not get....

shakehead.gif

so skmm it is...
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QUOTE(christina1 @ Oct 17 2015, 11:52 AM)
Called Unifi and they told me I cannot upgrade my package to Unifi 30MBps RM 179...sigh
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dang.... can only hope that after i lodge skmm they will take me more seriously flex.gif

still waiting for reply from them. Have to wait for monday sad.gif


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This post has been edited by Moogle Stiltzkin: Oct 17 2015, 12:53 PM
Moogle Stiltzkin
post Oct 17 2015, 01:37 PM

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QUOTE(JayChouYEE @ Oct 17 2015, 01:08 PM)
you speedtest to LOS ANGELES, CA sever ?
I think you should the test to Malaysia sever.
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why malaysia server ? the majority of the content i download is US server. And even some european servers.

Only local caching stuff like akamai etc, or local website care about local speeds. And local gaming like fps where low latency is required.


Think of it this way....

i download torrent (linux iso COUGH laugh.gif ) but only US peers...... no local peers like singapore or malaysia.... so i get maxed out at 20mbps dl..... at most.

but another torrent got mix of both us, sg, my users.... because some of users is local, so i can get up to 30mbps ..... (because some of that bandwidth is local which is maxed out at 30...)


basically... in limited situations you can get max speed (either local caching or local peers)..... but how often does this happen ? For me most of my download this is situation doesn't happen most of the time.... especially for torrent.


Not even getting between 24-27 mbps (80-90%) either which is the bare minimum you'd expect shakehead.gif Look at SKMM Throughput or Bandwidth Utilisation customers should be expecting for their broadband subscription
QUOTE
Not less than 90% of subscribed level (both for uploading and downloading)

http://www.skmm.gov.my/Sectors/Broadband/Q...of-Service.aspx

So entitlement alone based on SKMM's own rules, i'm legitimately undercapped.

Also since other users 30mbps to US to begin with (based on user feedback on the forum so far), i don't see why i need to settle for less sweat.gif so this is definitely a real not imagined issue.



Also for your reference

Local bandwidth, international bandwidth, download bandwidth and upload bandwidth.

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QUOTE
International bandwidth refers to the max bandwidth that is allocated to each subscriber connecting from StarHub’s network to the Internet outside of Singapore at point A in Diagram 1.

In general, RSPs like StarHub do not have control over how other content provider connects to the Internet to provide their service to our subscribers. The local speed to content provider is usually good because the distance within Singapore is short and latency is low. For example, if you are subscribed to a 100Mbps service bandwidth, you should be able to attain at least 60Mbps throughput within Singapore assuming the content provider does not have subscriber tiering and their bandwidth to the Internet is not congested.

However, when it comes to International bandwidth, the equation gets more complex as distance affects the performance of the international connection. In reality, the distance from Singapore to Hong Kong, China, United States of America and Europe varies and for bigger countries like China, United States of America and Europe, the distance between states and provinces also varies. Thus, the throughput to different international location varies accordingly. This is why when subscribers performs speedtests to different countries, they usually get different results.

http://www.starhub.com/personal/support/br...h-vs-speed.html


but that said even multiple different US servers on speedtests, all is under 20. so this is clearly a HARD download cap imposed, not simple fluctuating differences doh.gif

This post has been edited by Moogle Stiltzkin: Oct 17 2015, 01:55 PM
Moogle Stiltzkin
post Oct 17 2015, 02:19 PM

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QUOTE(ntah_le @ Oct 17 2015, 01:57 PM)
bro.. mcmc msqos only up to domestic network.. you want full bw like you subscribed.. go for super expensive metro ethernet bro.. i believe TM already make a good job in terms of pairing with akamai/google.. not like maxis and others.. more or less.. more than 40% of the traffic currently local content..

you torrent and want to complaint to MCMC... better make sure your do legal download.. hopefully openoffice or linux dist.. if not.. MCMC can charge you.. good luck
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for latency i agree the "Not more than 85ms " is definitely local. But as for overseas where does it say this ?

not to mention i already said is hard capped, which is not the same as fluctuating performance due to distance. theres a difference...

yes is legal linux iso don't worry.

main issue of discussion is that speed is subpar to what many others here are getting on same 30mbps to US servers (not to be confused with local speed... lel) rolleyes.gif so lets not digress into non related matters and baseless speculations/accussations without proof thx.




This post has been edited by Moogle Stiltzkin: Oct 17 2015, 02:28 PM
Moogle Stiltzkin
post Oct 19 2015, 05:13 PM

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QUOTE(jmas @ Oct 19 2015, 05:10 PM)
Hey Guys/Gals, I just got call from TM, answering my MCMC complain. For us early bird paying higher price than the current package, we can walk-in to nearest TM point to request them to lower our package. According to the agent, this is new directions from their marketing team on last friday

OUR MCMC COMPLAIN BOMBARDMENT WORKED!
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skmm got back to me and acknowledged that tmnut has 15 days to rectify the 2 issues i have.

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^^ yet sadly thats the only thing tmnut understands rolleyes.gif

This post has been edited by Moogle Stiltzkin: Oct 19 2015, 05:17 PM
Moogle Stiltzkin
post Oct 20 2015, 03:55 PM

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went to tmnutpoint and they gave me the discount.

QUOTE
Add-Ons
High Speed Internet - Residential - 30 Mbps
Residential Voice
TM WiFi
UniFi Special Discount RM20
HyppTV Residential


still waiting for the speed issue to be resolved doh.gif

This post has been edited by Moogle Stiltzkin: Oct 20 2015, 04:16 PM
Moogle Stiltzkin
post Oct 20 2015, 04:13 PM

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QUOTE(^Ware^wolf @ Oct 20 2015, 04:00 PM)
mine took 2days for them to upgrade in system. rated them "0" for service provided and they called back to apologize  whistling.gif
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if only i could rate them negative number i would doh.gif
Moogle Stiltzkin
post Oct 20 2015, 05:56 PM

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QUOTE(^Ware^wolf @ Oct 20 2015, 05:14 PM)
if u register with agent here , it will take longer time ...at least 24hours...so i should have done it at tmpoint and forgo the free gift
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what free gift ? hmm.gif
Moogle Stiltzkin
post Oct 23 2015, 06:01 PM

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QUOTE(shermanheng4862 @ Oct 23 2015, 05:39 PM)
i've noticed the cap of 20mbps to au server as well, how come no one cares about this?
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acutally i tested au and japan. both got 30mbps hmm.gif

also the other night i tested 1 us speedtest server managed to get like 25-27 mbps on download.

but some still is like under 15-20 or under hmm.gif

so i'm still testing.


another test is, run many ...linux iso.... rolleyes.gif torrent downloads at once to try maximize download. can check like that as well hmm.gif

This post has been edited by Moogle Stiltzkin: Oct 23 2015, 06:01 PM

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