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 Please change my language to English

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TSseavisionburma
post Sep 13 2015, 08:10 PM, updated 11y ago

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Hello Hotlink

I purchased the 365 day tablet only sim yesterday (data only, no calls/sms)
But I cannot change the language from Malay to English - and the Hotlink Red app is also in Malay.
No sms or calls, so I cannot access 122

SIM is 896001141122324848

Thanks for any help. I have uninstalled the Hotlink Red app on my Samsung Note 8 until my service language is changed to English

Is there any self-help way to change language on these data only tablet sims?

#Hotlink
post Sep 13 2015, 10:30 PM

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QUOTE(seavisionburma @ Sep 13 2015, 08:10 PM)
Hello Hotlink

I purchased the 365 day tablet only sim yesterday (data only, no calls/sms)
But I cannot change the language from Malay to English - and the Hotlink Red app is also in Malay.
No sms or calls, so I cannot access 122

SIM is 896001141122324848

Thanks for any help.  I have uninstalled the Hotlink Red app on my Samsung Note 8 until my service language is changed to English

Is there any self-help way to change language on these data only tablet sims?
*
Hi seavisionburma,

For the Hotlink Red apples, the language setting can be done via the apps it self. Once you login, from the list, choose 'AKAUN SAYA'. In 'TETAPAN' column, below you will see 'language'. Click 'language' to change to English.

TQ

TSseavisionburma
post Sep 14 2015, 03:26 AM

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QUOTE(#Hotlink @ Sep 13 2015, 10:30 PM)
Hi seavisionburma,

For the Hotlink Red apples, the language setting can be done via the apps it self. Once you login, from the list, choose 'AKAUN SAYA'. In 'TETAPAN' column, below you will see 'language'. Click 'language' to change to English.

TQ
*
There is no language change option under TETAPAN in this app, please see screenshots. Even Maxis store staff could not change it, they also looked for this setting. It is not there.

Please change my service language for the sim card to English. The app is automatically retrieving language settings OTA when it installs & loads for the first time
Thank you


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#Hotlink
post Sep 14 2015, 12:03 PM

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Hi there,

We've escalated your request to the relevant team. Your case reference number is C16812164. You will be updated once the changes has taken place.

Thank you.
TSseavisionburma
post Sep 14 2015, 07:33 PM

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QUOTE(#Hotlink @ Sep 14 2015, 12:03 PM)
Hi there,

We've escalated your request to the relevant team. Your case reference number is C16812164. You will be updated once the changes has taken place.

Thank you.
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Thank you Hotlink! smile.gif
#Hotlink
post Sep 15 2015, 11:34 AM

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Hi,

Reference to your case C16812164, there's currently a glitch on the App version for the tablet plan. The relevant team is already working on an update and this will tentatively be ready by the end of September. Our sincere apologies for any inconveniences caused.

Thank you

 

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