Dear CS ,

Kindly help me to check status of my phone.
the RMA id is not provided.
IMEI NO : 359259065064148

I hope to get it asap.

Hi dxieyi,

Your RMA reference number is C127082. As at this moment, it is still under process wherein our technical team is in the midst of rectifying the error. You will be contacted once the device is ready for collection.

Thank you

Mind to ask, am i able to get it in this week?
Cause i will be leaving soon.
So i have to get it ASAP

This post has been edited by dxieyi: Sep 11 2015, 09:38 PM

Hi dxieyi,

We are unable to advise on the exact time-line for the device collection. However, do rest assured that you will be contacted once it is available for collection.

Thank you

it takes within 14 days right?
Does it include friday saturday and sunday?

Hi dxieyi,

It will be within 7 to 14 working days.

Thank you

Can you check the status of my phone.
RMA C127082
it's already more than a week

Hi dxieyi,

Your device current still under warranty checking.
As per mention in the previous post, RMA process will take within 7-14 working days from the day you surrender the device.

Thank you

Mind to ask, can i get a back up phone from maxis or change a new phone?
cause i have to leave soon

Hi dxieyi,

Please be advised that you will be contacted once your device is ready for collection.

Thank you

Can i know the phone is with maxis now or it already send to Apple?

Hi,

kindly be informed we are still in the midst of checking on the faulty of your device. You will be contacted once your device is ready for collection.

Thank you

Sorry for keep asking the same question,
but i do need my phone asap.
Because there will be public holiday soon,
and im afraid of i could't get my phone in time.


So whats the status of my phone?
IMEI NO : 359259065064148

This post has been edited by dxieyi: Sep 17 2015, 05:14 PM