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Taobao Global Direct Shipping - experiences?, The good and the bad
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tek_kee
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 Jul 10 2017, 10:49 AM
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New Member
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hi all, really need some advise here.
i have purchased on taobao from 2 different sellers, choose consolidate shipping via dex-i (abx) and just received my package today. Problem is, one of the parcel in the package is not mine. it was someone else's parcel wrongly sent to me. so I only received one correct parcel and a wrong one. What should be my next course of action? contact the seller or warehouse directly? this should be the warehouse mistake i believe. hope someone can advise me on this. thanks in advance.
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tek_kee
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Jul 10 2017, 12:50 PM
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New Member
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QUOTE(lyc1982 @ Jul 10 2017, 12:26 PM) contact abx team via livechat on taobao website okie will try that first, thanks for your advise. if they ask me to send back the wrong parcel should I do that? shipping gonna cost alot  |
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tek_kee
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Jul 10 2017, 01:16 PM
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New Member
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QUOTE(MsPopcorn @ Jul 10 2017, 01:10 PM) just order a new unit of the one which didnt send to u ... if the price is cheap then should I ask for refund from the seller? technically is not the seller's mistake, is the forwarder who packed wrongly. Now I worry forwarder will ask me to send the wrong parcel back to them only they send me the correct one. Hmm.. in this case can I request for refund from the seller? or is it the forwarder shall bear the cost and send me again the parcel at their cost? |
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tek_kee
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Jul 10 2017, 03:01 PM
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New Member
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QUOTE(lyc1982 @ Jul 10 2017, 02:30 PM) since it's not your fault, they normally won't request you to return the wrong parcel speaking based on my experience, taobao refunded the correct item that i should have received and let me keep the wrong item. thanks for sharing your experience, lyc1982  I will contact them after work and see what the forwarder says. |
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