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 Taobao Global Direct Shipping - experiences?, The good and the bad

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tehoice
post Oct 10 2017, 12:00 PM

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QUOTE(krunky25 @ Oct 10 2017, 12:21 AM)
im having trouble refunding. bought stuff from Tmall seller but where/how can i get back my full amount to maybank?
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very huge amount?

i also bought an item worth of RMB40, but the shipping fee is like double the price of the item (my mistake for overlooking this part). i tried refunding, but unable to refund and send the item back to the seller (citing wrong order number), in the end, I contacted the customer service and tell them i just want to get rid of this item from my storage (throw/donate/give away). they say, have to wait for 3 months before they throw/donate/give away.
now, only into 20+ days (including the 20 days of free storage).
tehoice
post Oct 10 2017, 03:39 PM

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QUOTE(krunky25 @ Oct 10 2017, 02:54 PM)
Hmm about RM100+ cuz the seller refuse to process my order. Cancelled and the amount dont know went where...is there any number or email i can contact them?
Btw im not very good with chinese....and yeah ...help !!!  icon_question.gif
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look for their customer service online chat. they only have that, otherwise you gotta call them already.

tehoice
post Jan 9 2018, 09:09 AM

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i have one parcel despatched from China in (23) December right after Christmas. my GDex parcel stuck in the station for more than a week already. how??? call them, can't check and say will return my call but didnt. T_T

meanwhile, another parcel i bought and despatched from China on 30 December, already received last saturday...

sigh........
tehoice
post Aug 30 2018, 05:43 PM

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QUOTE(bluduel @ Aug 30 2018, 03:37 PM)
hello..i m trying buy new item after new courier operation..its weird coz i cant see any of my parcel at offical shipping page..others have same issue?
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user posted image
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your items haven't reach the warehouse yet. once reached, you will receive notifications and you may proceed to combine shipping and send them back home.

QUOTE(d3nggg @ Aug 30 2018, 03:55 PM)
How long to wait? for customs clearance
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do you have local tracking number? if yes, call them directly.
if not, touch base with their customer service, they can help you too.

 

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