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Taobao Global Direct Shipping - experiences?, The good and the bad
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tehoice
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Oct 10 2017, 12:00 PM
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QUOTE(krunky25 @ Oct 10 2017, 12:21 AM) im having trouble refunding. bought stuff from Tmall seller but where/how can i get back my full amount to maybank? very huge amount? i also bought an item worth of RMB40, but the shipping fee is like double the price of the item (my mistake for overlooking this part). i tried refunding, but unable to refund and send the item back to the seller (citing wrong order number), in the end, I contacted the customer service and tell them i just want to get rid of this item from my storage (throw/donate/give away). they say, have to wait for 3 months before they throw/donate/give away. now, only into 20+ days (including the 20 days of free storage).
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tehoice
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Oct 10 2017, 03:39 PM
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QUOTE(krunky25 @ Oct 10 2017, 02:54 PM) Hmm about RM100+ cuz the seller refuse to process my order. Cancelled and the amount dont know went where...is there any number or email i can contact them? Btw im not very good with chinese....and yeah ...help !!!  look for their customer service online chat. they only have that, otherwise you gotta call them already.
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tehoice
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Jan 9 2018, 09:09 AM
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i have one parcel despatched from China in (23) December right after Christmas. my GDex parcel stuck in the station for more than a week already. how??? call them, can't check and say will return my call but didnt. T_T
meanwhile, another parcel i bought and despatched from China on 30 December, already received last saturday...
sigh........
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tehoice
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Aug 30 2018, 05:43 PM
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QUOTE(bluduel @ Aug 30 2018, 03:37 PM) hello..i m trying buy new item after new courier operation..its weird coz i cant see any of my parcel at offical shipping page..others have same issue? » Click to show Spoiler - click again to hide... «  your items haven't reach the warehouse yet. once reached, you will receive notifications and you may proceed to combine shipping and send them back home. QUOTE(d3nggg @ Aug 30 2018, 03:55 PM) How long to wait? for customs clearance do you have local tracking number? if yes, call them directly. if not, touch base with their customer service, they can help you too.
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