Hi, I would like to know if it is normal for taobao direct air shipping to be heavily congested during 11.11 sales? My parcel is currently stuck in the airport and haven't goes through custom clearance for depature since Monday. It is unusual because it is usually cleared and departed on the same day from my past experience. Anyone is facing the same problem?

I guess 11.11 can be quite particularly slow. So far my parcel reach on 15/11 and completed custom clearance on the 16/11, not a single update ever since which leave me to assume that the local courier hasn't pick it up from the custom yet.