hi, i need a little help here

is my item being rejected or not, i'm using taobao direct shipping

19:45:04【集运】您的包裹已被中通集运仓签收
19:45:45【集运】您的包裹因超大被中通集运仓拒收
20:07:22【集运】您的包裹已被中通集运仓正常入库

currently having a chat with the transport company but they only told me my item is rejected and when i ask why, there was no reply