Hello, everyone. I bought a yoga mat (mat length and width is about 80cm & 183cm, so I figured the box must be about 90cm in height (?). No too sure on the width of the packaging since the mat will be rolled up). But the seller contact me saying that the shipping company requires extra payment before they can process my item in the warehouse. I guess that's because my parcel is too big? I'm not entirely sure.

But it seems shady to me that the shipping company's worker is asking me to resolve this in their WeChat account. They asked me to pay an extra 135RMB for air shipping / 40RMB for shipping by sea.

I wonder is others have such experience? & how should I go about this?

And just a note, I'm new to this taobao game. So I would appreciate your help!




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Since Taobao guarantees delivery within 5 days once it exits the warehouse, would you be asking for a partial reimbursement for the shipping you paid?
& what's the channel to ask for partial refund for shipping exceeding the guarantee period tho?


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Hey, do anyone know how long does air shipment take at this point of time?