Guys, my item delivery stucked there for few days ald. What should I do, its my first time using Prouter
And its written Prouter ship by Lazada Group, who the heck I should contact zzzzz
DexI so much better than Prouter ahhhhh

It means already out from Malaysia customs, try contact by its facebook. I don't know they can chat in English or not but that's how I ask where was my parcel a weak ago, and they told me GDex had it.

I use 4PX. you can check directly from your Taobao account.

Hi..just wanted to ask..bought something, from Taobao and shipped to DEX warehouse. Seller sent using 韵达快递 but from 15th Nov. until now no update in tracking at all..Emm..wondering where is the parcel now..seller is not helping..should I click refund, or should i just wait?

talking to the forwarding support. (yes very hard to communicate even thou I can speak/type in Mandarin)
tell them to re-ship the missing parcel OR re-locate where is the parcels in their warehouse

Also, you need to communicate to the seller to verify the parcel, see whether have been signed/delivered to your forwarding warehouse or not.

I have 1 parcel left in the warehouse that they left out to send, now they try to resend to me again. Another 2nd parcel was delivered&signed by forwarding warehouse but, they couldn't locate it due to seller (this is seller fault) didn't include the tracking number provide to the forwarding warehouse. So forwarding have no idea that parcels is for who. But the 2nd parcel also resolved as I manage to get the tracking number from seller and provide to forwarding customers support, and she help me to update my system info and try to re-ship to me.

1) all the while I only use official forwarder. (if you browse on Global.Taobao.com, unless you use www.Taobao.com which allow you to use 3rd Party One (but Taobao also endosed them), also there are also some other 3rd Party not endosed by Taobao)

2) As long you use official one, the official forwarder will get the order on their system, whether the parcel they received or not is depend on seller got provide the tracking or not. Just like my previous case, order already, but forever shown on the system pending shipping, because seller got ship to my forwarder warehouse (forwarder will sign anything whatever they got it) but seller failed at providing the tracking to my forwarder, so they don't know they already signed the stuff which in fact belongs to me.

3) if 3rd party shipping, you need to manually select which and what to send and then pay again. Unlike official one that do all the jobs for you without you to worry anything (if touchwood nothing bad happen). But if you ask me, if you are really can read Chinese and tech savvy enough, use 3rd party are better, because they do re-pack, and cheaper, and you can know which already signed/received or pending or missing or change of mind return back to seller (which still inside China) and more reason!

I'm using 3rd Party shipping very long time already, very simple to use.

Meanwhile, my 2nd batch purchase got screw up again. last batch got 2 left out of 5 items. Now I got 1 left out out of 11 items. Whats wrong with the Official forwarding.

Official now I'm using is this one: (I think only visible on Global.Taobao.com)
CHINA ORIENTAL EXPRESS COMPANY LTD
深圳市秀驿国际物流有限公司

3rd Party, I use this first on the list, called 4PX for almost 3/4 years and never failed me: (it can be found easily on www.Taobao.com)
The another 2 called, Prouter (my friend use this) and LeQuGo (never use before)

Source: https://sea.taobao.com/howtobuy

son...i got news for you
use ezbuy

some people dunno how to read mandarin on taobao...so alternative is to use ezbuy loh
what to do

pm-ed

Hi guys, just a quick question.
Are your packages registered as in you're able to track your orders?