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 Taobao Global Direct Shipping - experiences?, The good and the bad

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Zephius516
post Jan 25 2019, 07:37 PM

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Guys anyone here come across this kind of problem where taobao update stuck at the highlighted line in below image, but when ask customer service said that parcel already pass customs and currently shipping to malaysia ( i use sea shipping therefore my parcel already in the ship sailing to malaysia now as per CS reply). Shouldn't taobao update the status when the parcel pass customs before the parcel go for sea shipping cause i saw many other who post their parcel status had those line when parcel goes for customs clearance and passed clearance.

https://pictr.com/images/2019/01/25/0exw7Q.md.png
Zephius516
post Jan 27 2019, 12:44 AM

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Joined: Jan 2019


QUOTE(Bittersweet Chocolate @ Jan 26 2019, 05:01 AM)
It takes days for them to update when it ships from warehouse to overseas.
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Ok noted, thanks for the help smile.gif will keep an eye on the tracking status.

QUOTE(X3RXUS @ Jan 26 2019, 10:21 AM)
Relax, it's quite normal for sea shipping.
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I see, well its my first time using taobao official sea shipping haha thats why kinda worry and nervous at the same time. But anyway thanks laugh.gif

QUOTE(squall_12 @ Jan 26 2019, 10:28 AM)
hi guy,

do u face problem missing a lot your new and old order information in taobao website using web browser? but can view in 阿里旺旺? anyway to solved this? Thanks
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I do have this kind of problem when checking my parcel status whereby my old parcel and new parcel status cant show, sometimes refresh the webpage seems to recover the new and older info...

 

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