I had 1 package arrived to me a few days ago but I have another one that I ordered earlier but its stuck in customs for like nearly 2 weeks now...is it because of Hari Raya Haji + Merdeka? But I'm so confused as the 'later' package arrived at my house.
I have been trying to contact customer service for this (after numerous times they tell to contact the forwarder who only understands Chinese) but they tell me, its out of their hands...I seriously don't know what to say about this. Its really stressful especially when no one can do anything.
That sounds like a scam. Some freaking foreign companies have been randomly calling people's houses to get personal information. I really recommend cross referencing the number to the customs office official phone numbers.
These foreign companies not only pretends to be banks, they also pretend to be various services or some local business.
I basically wasted their time for some 10 mins then slam the phone on them and finally they stopped harassing my house. Once in a while, I get some weird auto messages (said in our local accent, something about loans but our family never went with any loan)so never bothered to reply them.
Edit: Otherwise could also possibly be some corrupt customs officer...
I called back the same number the guy was nice enough to answer my questions. If is a scam means they hack phone number lor.
The new consolidation service was nice. I got my item in less than a week departing from warehouse. Considering holidays and holiday mood of kastam too. Sent to my house with gdex