As mentioned above, My maxis fibre is not able to connect to the internet. I accidentally clicked on update my maxis gateway by curious and ended up no internet connection. Been through maxis forum and applied the solution as below but all ain't working

Condition:
- Account is not banned
- LAN 2 to WAN confirmed
- No light on INTERNET from the router
- mInternet is not able to connect

MAJOR PROBLEM:
- unable to connect to the mInternet
- Concentrator not reachable

TRIED METHOD 1:
Restart Modem + Router

TRIED METHOD 2:
Reset Modem + Router

TRIED METHOD 3:
Managed Maxis Gateway but still unable to connect to mInternet
Username -> 192303@home.maxis.com.my
Password -> +1


SOLUTION:
set TM in maxis gateway when setting up (by default is maxis)

THANKS FOR YOUR TIME MAXIS! Thanks for the Customer Service

This post has been edited by noobxkevin: Sep 8 2015, 10:41 PM

Hi noobxkevin,

Apology for the late response.

Please be informed that we have escalate your concern to our relevant team for further assistance.

Are you contactable under the mobile numbers stated in your home fibre internet account [ 6014xxxx068 / 6018xxxx068]?

Thank you

Yes, pls call me by 014