Dear Hotlink,

Kindly enable 4g services for my phone number.

Thanks

Hi,

Please be advised that the 4G LTE service is auto activated once you subscribe to monthly 1GB/3GB data plan, using a supported device and upgrade to SIM card type 64K and above. TQ

Do i need to pay for the sim??

Can i get it for free?

How?

Hi,

If your current SIM types is below 64K, you will need to walk in to any nearest center to upgrade your SIM card, and it is FREE IF you are subscribes to Monthly 1GB or 3GB mobile data pass.

TQ

Thanks for the info,

Do i need to show the customer service that i'm subscribed to 1g package using red app, or they can directly find out themselves without me needed to prove?

Hi,

No worries, they can check it from their side . TQ

hi,

I have purchased 2.5GB 30 days internet , i can go and get a 4g sim for free right?

Hi VIBE,

You can get a free SIM swap if you are subscribed to Monthly 1GB or above passes. However, if you do not have a monthly pass subscription, a surcharge of RM10 (included with RM5 air-time) is applicable for the SIM swap.

Thank you

SO my subscription is applicable or not?
i have pm'ed you my number, plz check n tell me!

thanks

This post has been edited by VIBE: Oct 5 2015, 04:31 PM

Dear Hotlink,

How to check my sim card is type 64K or not to enable 4g services for my phone number?

Thanks.

Hi YONG-D,

Are you able to provide the 20 digit SIM card number stated at the back of your SIM card for further checking?

Thank you

8960011104 8508 1270 6 (5) A G

8960011104 8508 1270 6 (5) A G

Hi YONG-D,

We would suggest you to get a SIM card upgrade at any nearest Maxis Center to ensure constant 4G network connection.

At the same time, kindly ensure that your device is 4G enabled.

Thank you

Thanks