My Maxis Home Fibre is still crawling since Aug 21, 2015. Maxis Customer Service told me to power cycle, but it still persist, and irritating.

My account is 1464502986.

Maxis, can you please help me.




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Usually slower at night.

Hi,

Is the issue happening today? As there was an issue previously however was rectified.

Thank you

Hi Maxis,

Thank you for responding.

I took this test today, 1-September-2015, at 9:45pm (GMT+8 KL time), and it is still unbearable. The fastest is 5Mbps, but the experience to facebook (and especially to fbcdn.net) is unusable. attached is the speedtest.


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Hi,

We would really appreciate if you can monitor the status for the next 48 hours and should the same problem persist, please do contact us back.

TQ

My Maxis Home Fiber Internet account number is 1570312239. I am experiencing very slow speed for my 20Mbps subscription since yesterday. Called your customer service and was informed that there is an ongoing server upgrade/maintenance but he couldn't confirm when this issue can be resolved. Maxis should have at least put a notification at its website to inform customers (like what TM did for UNIFI). Kindly revert on a timeline that this issue can be fixed. Otherwise, it's only fair that Maxis provides a rebate to affected customers for the period that this problem persist since consumers are paying for something that does commensurate with the subscribed speed.

Appreciate a prompt reply. Thanks.

Regards,
Lee Chee Keong

Dear Maxis,

I'm impressed with your response. Nevermind the speed test, but the actual experience has indeed improved. This does show that you and your team in Maxis are trying hard to address this issue.

Thanks.






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Dear Maxis,

Unfortunately, high latency is back.

This screenshot of Maxis speedtest is clocking only 5Mbps... Facebook videos at fbcdn.net is unusable. My account is 1464502986. I did the usual power cycle to obtain another IP, but it is still at 5Mbps. This screenshot was taken today on 5-September, at 8:36pm KL Time.

Maxis, can you please help me.


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--PMed--