Hi,
I couldn't connect to my office PPTP VPN, can maxis help?

Thanks

--PMed--

Hi Maxis,

Case ID: C17118829

I've been having difficulties accessing our VPN server in office using Maxis Fiber broadband. We didn't have any issues before this. I've narrowed down the problem to a GRE ip protocol 47 error.

A simple test from Maxis Router (Lan) port connecting to our VPN server = ok. However, traffic from the WAN can only reach port 1723 and 500 but Maxis Firewall stop GRE (ip protocol 47) from passing.

Note: IP Protocol 47 IS NOT PORT NUMBER 47!!!

Anyone managed to solve this please advise! as Maxis Technical already sleeping on this for 3 weeks already!. Thanks.

Hi wyekeong,

Reference made from C17118829, we are still in the midst of checking on your issue. Our technical team will revert back to you on this matter as soon as possible. We will assist to highlight thia issue so they will speed up the feedback. Sorry for the inconvenience caused.

Thank you.

I am sure your VPN server will be blamed.