tnc:
9. Redemption of Gift
a. Successful Applicants will receive an email from Citibank with instructions on how to redeem the Gift, within 12 weeks after the Card is successfully approved and activated.

Somehow i m wondering when can i receive my evoucher too.
i got this info from the tnc, and similar sentence but different info from their website too. so, i guess, just need to wait then.

i got mine approved on 5th day wo...

just noticed, this thread is not as active as the pb thread.

just to share, after about 1 month from applying a card during their citicybersale, i received an email about the rm500 voucher code.

citibank dont give annual fee waiver on cash back card, or perhaps, the best given is half of the annual fee waiver.
my father has very bad experience with them on his something mileage card, which charge him for rm600 annual fee. after few rounds with CS on the phone, still not succeeded. Even if cancel, my father still hv to pay the full amount. they did offer to pay half of the annual fee, but being rejected by my father. end up issue solved by walking into the branch, and the officer + another CS from call center help to change to another card and waive the entire fee.

my colleague got half of the annual fee waived only.

citicybersale is over, till 1 july only, i applied my clear card during that period. offer is 3 yrs annual fee waived and rm500 voucher from several merchants, pick 1.

i had stopped using their cards for years, only start again last month mainly because of the RM500 voucher and 3 years offer.
CoffeeBean has a new branch opened at Puchong, so i think at max i will maintain this card for 3 yrs. will cancel after no more waiver.

did your dad pay the annual fee charged as well? or exclude the fee? they force my dad to pay the annual fee too even if my dad is to cancel the card.

This post has been edited by pvateme: Jul 26 2018, 11:09 AM

The problem is, he used, as the first cs told him can waive, no problem. And then he only call again after few weeks when he received the statement charging him finance charges and annual fee. So...

He never expect such thing would be happen. So didn't record down the first cs name. When I help him to call again, taking the third cs to check recording, the cs said she has no access to call recording and insisted that a note is written in the system "my father agreed to pay". Never even mentioned in the system if it is agreed to pay full amount including the af or excluding. According to my father, first cs calculated, by excluding the af and informed my father the balance of amount to pay. Of course my father agreed la right....

Anyway now issue solved. But I really don't feel easy with citibank cs. Not so easy going like other banks. The third cs repeated the same statement about the note in the system on my further questions about the final amount given to my father. As I know, my father definitely won't calculate that himself. If it is not him, who else then? She behaves like... Don't want to layan us anymore...

This post has been edited by pvateme: Jul 26 2018, 08:48 PM

Enter the voucher code after you have total of >= 750 in your cart, you wont see the discounted / final amount immediately till you select / enter your citibank card. You should now see the final amount to pay after the deduction of rm500.

Please read the note display below the voucher box after your had entered the voucher code.

btw, rm750 excluding shipping fee ya.

did you enter your citibank card and the promo code?
my colleague got it at a later time than you.

may be this is the respond when quota finished?

I just received the SMS and reading the tnc for second time.
The title mentioned cashbach and rewards point visa, but that statement mentioned "rewards point based only" which confuses me whether can i use cash back card to do the reload or not.

This post has been edited by pvateme: Feb 8 2020, 11:54 AM

Thank you for sharing your thought! I have been thinking if this is true, but need someone to double confirm.

Yes, they just waived the annual fee for my cash back card on my second call to cancel the card. cancellation through first call is not successful due to payment not clear yet.

This post has been edited by pvateme: Jul 3 2023, 08:39 AM