for AF waiver and SST cash back, normally how early you guys call / live chat ? before / after charge to cards ?

both will charge to my card next Jan but called yesterday, she asked me to call again in Jan.

what is the requirement of AF waiver and SST cash back for citi clear card ?


This post has been edited by mjchua: Dec 24 2020, 01:31 PM

First call this morning, the guy said, msg from retention unit, if customer don't want to pay for annual fee, just pay off outstanding and cancel the card.
No annual fee waiver for clear, no SST for clear and choice.
This guy simply said ?

Second call right after first call, annual fee waived for clear, need to call again for SST loyalty cash back after it charge to both cards.

This post has been edited by mjchua: Jan 4 2021, 12:58 PM

just live chat and asked for SST waiver, she told me no waiver for my cards this year after she checked the system. should i call customer service again on this ?

Just called, she said from the system, bank only allow to give loyalty cashback for one of the card, then i pick one of the card.
Should I call again for the another card ?

they said see from the system, that the only option from mgmt - to waive one of the card
yesterday the live chat, no SST waiver for both cards.
Is there really such system show msg above, or they simply bluff ?

This post has been edited by mjchua: Jan 17 2021, 09:23 AM

I use wordings "Loyalty CashBack"
not sure whether I went coffee bean for buy one free one everyday in these few months, so they not willing to waive my AF and SST.

one call - AF waiver and SST waiver rejected, straight told me that after he checked system, msg from retention unit "No Waiver for both AF and SST, if customer want cancel just proceed" - really such msg in their system ?
one call - AF waived, SST waiver need to wait until charge to card and call again
one call - same answer to SST waiver, wait until charge to card
live chat - SST waiver rejected (amount not yet charge to card)
one call - SST waiver for either one of the card, I selected one card (amount not yet charge to card)

now left the another card for SST loyalty cashback (amount not yet charge to card).

This post has been edited by mjchua: Jan 17 2021, 10:29 AM

Try to call again...

for TnG, is the saved card method entitle/qualify (no OTP generate) ?

can we consolidate reward points from all cards to one card ?
citi vs uob reward points, which one has higher value?

This post has been edited by mjchua: Nov 1 2022, 12:39 PM

"Reply to +601117225102 if you are overseas"
See this one... look like scam. do you call uob to verify?

I have clear and choice card. the email stated it will keep clear and remove choice card (both are convert to preferred card)
then I need to pay RM90

can i cancel clear card now, and keep the choice card, so no AF forever ? or it is too late, as system already set ?

This post has been edited by mjchua: Jun 27 2023, 08:08 PM