QUOTE(Micky78 @ Mar 5 2022, 08:57 PM)
upon live chat to request for waiver of AF, on the next day CB staff called me explained CB given me 10k point and RM250 rebate to offset the AF.. i said dont want and i wan cancel card.. then the staff allow full waiver but take by the 10k premier mile points..
Almost the same experience like yours but I manage to get full waiver after giving the lady ultimatum on the spot. My reply at another thread:
“
Citibank offer that if I pay the RM600 annual fee, in return they'll award 10,000 PremierMiles (not airmiles ya) and RM200 cash back
Told them that I'm not interested.
The lady then come back with counter offer - reduce to RM100 annual fee but need higher up approval.
RAISED my voice saying I'm busy, not interested, product is going downhill with UOB acquisition, don't like new UOB credit card....
Gave her the ultimatum on the phone - can you waive the fee in FULL?!! The lady put me in pause for 5 secs and said my annual is fully waived
Still boiling thinking back this conversation”