Sep 3 2015, 12:28 AM
QUOTE(johannaffendy @ Aug 10 2015, 12:17 PM)
Dear fellow Preve owners,
I have to resort to social media since Proton is being totally unresponsive of my inquiries. I have my Preve under works at a service center for FOUR MONTHS already, with no proper repair schedule given. I sent my car in April 2015 and right now still waiting for parts to arrive. For a locally assembled car, I'm totally surprised that it turned out this way.
Even the service center aren't able to provide me with the answers since they have to rely on Proton for the updates. When I called up the customer care hotline, the operator gave me a shit reply "Encik kena tunggu service center bagitahu nanti". They're passing the ball to each other with me caught in the middle.
Worst thing is, all these while I have not received even ONE phone call or a personalized e-mail from any of officers to apologize and clarify the situation despite the problem coming from their OWN FAULTY PART.
Anyone with advise on this? I need to go straight up their management. Calling up WeCare/ICare is just a waste of time.
I have to resort to social media since Proton is being totally unresponsive of my inquiries. I have my Preve under works at a service center for FOUR MONTHS already, with no proper repair schedule given. I sent my car in April 2015 and right now still waiting for parts to arrive. For a locally assembled car, I'm totally surprised that it turned out this way.
Even the service center aren't able to provide me with the answers since they have to rely on Proton for the updates. When I called up the customer care hotline, the operator gave me a shit reply "Encik kena tunggu service center bagitahu nanti". They're passing the ball to each other with me caught in the middle.
Worst thing is, all these while I have not received even ONE phone call or a personalized e-mail from any of officers to apologize and clarify the situation despite the problem coming from their OWN FAULTY PART.
Anyone with advise on this? I need to go straight up their management. Calling up WeCare/ICare is just a waste of time.
QUOTE(johannaffendy @ Aug 10 2015, 09:10 PM)
That'll be the next step. Still giving them chance to sort things out.
i think you should email to proton (wecare) and tell them your storyi think it is the closest link to the management..
but if you already manage contacted proton management please share with me.
i had the same problem.. the car fixed already, but i have issue to discuss with them.
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