Bought my Preve CFE from Vincent one month ago, Vincent is a good sales agent, in fact I introduce him to one of my colleague to buy an Iriz from his as well...
I did my first service at Apple, Seri Kembangan, apart from normal service, they can't fix any of the issues I discover as listed below, this Thursday I will visit COSE for warranty service for the following issues noted:-
1. Both front seat emit sound when we move our body when we are sitting in the car, the sound is from the back part of the seat. I heard from the members that the seats will emit sound after about half year or even berbulu, but surprisingly, my seat emit sound just about 1 month time! Bear in mind that I am not heavy with weight of 70kg and my wife who always sitting at front passenger seat is much lighter than me! Tried to complain to Apple during my first service, they told me that Proton no longer allow SC to replace seat for customer and ask me to visit COSE directly, is it the real case?
2. The dashboard emit weird sound when I drive on uneven surface road, i.e. on speed bump & etc, the sound is like certain metal hitting with the body of the car. The guys at Apple actually spend a few hours with me to sort out the issues, but they fail to find the reason and ask me to pay a visit to COSE for diagnostic.
3. The front left speaker is much louder than the front right speaker (the HU is Blaupunkt unit). Again, Apple told me they don't have spare and ask me to visit COSE for immediate replacement.
4. My car is install with Safetint, which is not Ecotint as mentioned before. The quality of this Safetint is very bad! The font left window already have a small bubble, and the front right window contain some blue marking on the tint, yet the guys at factory still paste it on the window! Again, Apple ask me to refer to COSE for replacement.
5. Sometime the engine bay emit weird sound, something like releasing air pressure from certain component, I don't know where this sound from but I guess it is from the air-cond. The air-cond is cool, but driving in afternoon is hot if the fan turn to auto, and the temperature is set to approximately 24, I need to manually switch the fan to higher than 2 to enjoy the air-cond.
6. The wire cover in the engine bay broken by itself! This is just a one month car! (This was not highlighted to Apple)
7. The turbo seems like kick in before 2k rpm as I can hear the turbo pressure sound whenever my rpm reach about 1.7k, is this normal? (This issue I never highlight during my first service as I notice it recently) I guess it contribute to the higher fuel consumption than normal as expected (currently my average fuel consumption per 100km is 12L, in almost 100% city drive in KL)
8. The doors of the car are difficult to close, except the rear right, even it was adjusted at Apple during first service.
9. During a cold start, pressing the brake pedal, certain equipment in engine bay emit sound, is this normal for a car with vacuum pump install?
Apart from the issues above, I am satisfy with the car especially the performance. The quality of the car shall improve as this is not first batch car and Proton branded this car as first "global car", which not even passing the Malaysian standard. It's a disappointment for a new car with such a long list of issues to rectify. Also, I am surprise with the service of Apple, I thought this is the best service centre I can go for, but it seems like they only can do normal service. Hopefully my issues can be resolved this Thursday at COSE.
Proton Prevé V23, Livin la vida loca
Sep 9 2015, 02:08 AM
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