Hi guys, just an update:

I had also forward my complaint twice to lichunrong@proton.com but it was never replied although neither were the 2 emails being returned.  So, there should indeed be such a valid email address.  Really cannot trust that Chinese CEO as well.

Anyway, after only my 3rd email to PROTON CARE and 11 days later, some one from PROTON EDAR SDN BHD in Larkin, JB, called me.  He told me that he'll get their KL office to remove this record from their system and prove to me via WhatsApp.

I asked him how can they ever do such a falsification record for their customers?  He then claimed that usually, they will know that the job is still not done and will call the owner within 2 days to arrange for an appointment to do this job, which is the CVT damper replacement recall, requiring a 2-day job.  I told him that it's already over 2 weeks but nobody has called me.  He just can't answer further.

Anyway, after this incident and also the false record of my CVT oil replacement last year (which I did not replace nor pay for it, but was also recorded as being done on their system), I doubt I'll ever buy the next PROTON vehicle again although I have to admit that it is good value for its price.  There was also my alternator case which I had personally saw them removing it and brought it to somewhere within their workshop when I have never complained of any electrical problem.  Thereafter, my charging voltage is no longer the usual 14.4 Volts but only at about 13.9 Volts.  Although I have no proof that they could have swapped my good alternator, but from the immediate differences in the charging voltage shown, definitely something had been done in relation to the alternator. 

In fact, a new PROTON vehicle leaving its factory is quite well in condition and performance.  The biggest problem is their extremely bad and even fraudulent after-sales service as in my case.  I've also heard from my neighbor that the HONDA service centers are equally bad, probably because they are all under the same DRB HICOM group.  Looks like I'll have to look to PERODUA or NISSAN for my next purchase.  PROTON has lost a loyal customer.

Last time when I owned a RENAULT in Singapore, one of the headlamps had water vapors after a rainfall.  Immediately they replaced a pair for me with no questions asked.  For my PREVE, they said that if the vapors will dry out after 30 minutes of headlamp operation, it is not covered by warranty.  They are totally trying to absolve from responsibility because after 30 minutes of headlight operation, whatever bloody vapors would have been evaporated by the heat within the headlamp housing.  It's not flooded with water to begin with.  What crap are they trying to reason with me?  A total bullshit.

With this kind of dishonest and insincere after-sales service they give to their car owners, I don't think my next vehicle will be another PROTON, although I have been interested in their X70.  I had started with SAGA in 2010 and the PREVE in 2015.  Now, no more PROTON for me and neither will I recommend to friends and relatives as I will warn them of their scams for the service and warranty claims.  They have tarnished their own reputation and they only have themselves to blame.

If there is any PROTON management staff reading this post, I hope you'll realized how bad your Service Centers are performing, to the extent of even faking repairs and recalls without even doing the job.  This is tantamount to cheating your customers.  Don't take your customers as fools.    

my preve passenger side front and back carpet wet...went to a workshop to check and pomen said windows seal & aircond drainage is fine no problemo...after checking they still cannot identify wheres the water coming from    ...help anyone?

For the PROTON EDAR SDN BHD's SC in Larkin, JB, it is tantamount to a criminal offend.  How can they ever falsify a service job into their system without even performing the actual task?  And this had happened to me twice, not the first time, by this same SC.  I wonder how many other unassuming owners had been similarly cheated by them already?  And that bloody Chinese CEO (Li Chun Rong) is equally bad by not replying to my 2 emails.  If the one at the top is already rotten, how much better can you expect from his subordinates?

proton got sell such filter? i didnt know.. didnt ask too. maybe my aircon need to clean the blower, cos never clean before lol.

this foam cleaner need open up the whole thing right.. seems like too hassle..

Ok thanks for the info. Will try tis out, cos i tot spray foam the foam will still be there..

I see the video is only the filter, u mean is spray foam on the filter? Or the blower?

ohh ok.. so just spray and leave it there? i searched shopee, they no ship to sarawak because is pressurize can

bro this one got fake shit or not? cos i see their website is selling rm70, but shopee rm35 lol.. i found 1 lazada punya ada sell in Miri, plan to get that.

Hi all, my preve got this prob.. when slowing down, the car jerks then stalls.. Happen few times past 3 days but only when slowing down.. cruising no issue..

Any idea what could be the cause?

Hi bro, thanks for the info, will bring it to nearby SC.. did SC charge for it?

car no longer under warranty and after that servicing at normal workshop only..

why not preve? haha

1. cvt - i know a lot of preve user with 150km - 200km mileage, proof it can last long.
2. aircon relay (fusebox design fail) - true, once in a while it happens. just bring to SC and they will fix, it's a quick fix anyways.
you will notice this when AC is not cold but all components have no leak and no issues, then its fuse box issue.

if you want reliability and longer wear and tear, dont get the turbo version stick with non- turbo.

2014... the price now is around 2X,000 .. no value... some even is around 1x,000

just changed to new batter this year during end MCO time
probably spark plug...
but if goto prevoc fb group, there got few different suggestions about this
the usual cause of this issue is OCH, which i know about this on the 3rd or 4th year since this model launched
anyway, is spark plugs changes according to mileage or according to duration?
for example, engine oil need to change every 5000km or 6 months, regardless u drive alot or no, when 6 months duration, need to change engine oil...

Just bought a silver 2015 manual version with 6 airbags for $19.5k. Car jus did 50900 km. Proton cars r gud to buy used. But mus c condition oso la.

Hi guys, i'm planning to buy 2ndhand preve. Any tips can share. 😁

Hi guys, my preve suddenly the temperature rise to 6 bar, then aircon feel hot, but it is like awhile only then the temp drop back. I send workshop they say no issue with fan. Radiator water still have, so not sure wat is the problem. I tried flushing of the radiator coolant, now still have the problem but also awhile only. Not until overheat. Could it be the relay problem?

Ohh okay.. can only change the fan motor? But when check the fan motor is very strong when it run. The fan motor no need to buy with fan assembly right? I saw shopee APM one around 180+

also my Preve CFE from 1st batch (year 2012). After the 8th year, lotsa small issues cropping up. and every repair will cost 300-700. I spent around 5k in 1 year to repair all those small2 stuff. this not taking into account the turbo and CVT replacement which should last until 120k KM and anything after that is bonus time.

So finally decided to cut my losses and sell the car. Abit sad that i repaired alot of stuff in COSE but cant afford to continuously repair the car. Its a steady car but once its old, maintenance is pricey.

I plan to sell off my 2014 Preve.
It has served me well, i dont think any car can come close to the price and performance

But as it ages, it has become more manja and needing a lot of tender loving care. something that i cannot afford

My question is, what's the next car i should get that is equal to a preve?