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Official Microsoft Surface Thread V4
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marklarg
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 Nov 26 2015, 05:01 PM
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Getting Started
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Hello to all. I've been using my SP3 for 11 months now, and following this forum for just as long. Sorry if I didn't post much.
Anyway, I have a problem with my SP3. (It's core i5 with 8gb ram) The screen sometimes suddenly goes blank, usually when I'm watching a video. The computer is still running as the sound still plays, and it still registers touch input. But the screen just stays blank despite turning off and on. It only comes back on after I hard shutdown and turn it on about 30minuts later. And it takes longer than usual to turn on. Stress sometimes when doing work on it and lose my stuff.
Has anyone experienced this problem before? Any solution? Was thinking the problem would be resolved with windows 10 but it hasn't despite all the recent updates.
Or any suggestions where I can send it in for a technician to look at?
Thanks in advance. Sorry for long post.
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marklarg
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Nov 26 2015, 05:10 PM
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Getting Started
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QUOTE(raoul @ Nov 26 2015, 05:06 PM) Have you tried reformat the whole thing ? Haven't reformat yet. Wasn't too sure whether hardware or software issue. Was hoping software issue which would be resolved with updates. Shoukd I reformat it? |
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marklarg
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Nov 26 2015, 05:14 PM
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Getting Started
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QUOTE(Music4ever @ Nov 26 2015, 05:12 PM) Try reinstall display driver? Or did you do windows update lately? I've been installing all the recent windows 10 updates. But this problem had started even on windows 8.1 pro. Only recently I feel it's been occurring more frequently. |
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marklarg
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Nov 26 2015, 07:46 PM
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Getting Started
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QUOTE(Music4ever @ Nov 26 2015, 05:16 PM) Then should sent to microsoft for warranty before your warranty expire What's the procedure to send in to Microsoft ? |
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marklarg
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Nov 28 2015, 05:02 PM
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Getting Started
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Does anyone know if there are any Microsoft service centres I can bring my SP3 in for repair? It's still under warranty. Or do I have to send it in by their courier service?
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marklarg
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Nov 30 2015, 12:31 AM
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Getting Started
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QUOTE(HarrionX @ Nov 29 2015, 06:59 PM) Since i'm in the process recovering my SP3 too , I can tell few things I know. If in Penang, no service centre available, other place not sure. But I believe the official (and only) Microsoft shop at KLCC can assist you with your problem. But if you're out of KL , courier is all u got  here's the link: Surface Online Service CentreDo have a check with their chat team first if u're unsure your problem covered by them or not . If u got technical support named "Love", he/she sure is helpful in my case. All the best  OK. Thank bro |
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marklarg
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Feb 2 2017, 07:29 PM
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Getting Started
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QUOTE(nles @ Jan 31 2017, 01:27 PM) I got my cracked screen surface pro 3 replaced. Now another problem, I couldn't get my surface pen 3 opened for battery replacement. Even tried with pliers, hard to grip the pen, so slippery. Lazada got blue pen 4 for sale for RM99.00, should I just get a new pen..... Bro. Where did you replace your sp3 screen? May I know how much it cost? |
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marklarg
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Feb 5 2017, 04:28 PM
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Getting Started
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QUOTE(nles @ Feb 2 2017, 11:41 PM) Got it replaced through Microsoft support with business account. Consumer if not mistaken RM2k. Wah, RM2k, that's why I haven't fixed mine. Do you guys think it's worth it? |
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marklarg
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Feb 8 2017, 01:45 PM
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Getting Started
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QUOTE(mr.steven65 @ Feb 6 2017, 12:06 AM) 2k can get surface 3 liao lol with some balance left not worth it imo maybe sell away sp3 n buy sp4 or maybe sp 5  Yeah, but my sp3 screen not working. So don't think anyone will wanna buy... |
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marklarg
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Feb 9 2017, 06:29 PM
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Getting Started
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QUOTE(mr.steven65 @ Feb 8 2017, 04:55 PM) Maybe plug external monitor tru mini dp? Just only screen not working right bro?,really not worth paying Or maybe try 3rd party screen? Thanks for the advice. That's actually what I plan to do. Moving house next week. Then use the sp3 as a media player.. haha |
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marklarg
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Nov 6 2018, 05:12 PM
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Getting Started
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There's a seller on lazada selling the Surface Pro & Go for really cheap... way below market price. But don't know if he's scamming.Only wants to deal via Whatsapp and requires a 50% deposit and the rest pay after you receive the device. Anyone dealt with him before? https://www.lazada.com.my/shop/gadgetsfreak....233c1554klVamX |
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