Come across this https://www.reddit.com/r/Surface/comments/4...sort=confidence

on reddit. I hope this will help.

Go here and register.
https://www.microsoft.com/surface/en-us/sup.../check-warranty

Good luck downloading the system recovery. It took me overnight to download the file. The file is quite big 5.9gb and Microsoft purposely cap the download speed.

I just wanna share my story of 1st time doing the system image restoration.

So i reinstall windows and wanted to do the system image restoration which consume me so much time..zzz the 1st time I did the restoration I accidentally unplugged my external hard disk which connects to a power bank to supply the external hard disk power cause I was using a USB hub which can't supply much power for the hard disk . So have to use system recovery to recovery back the wipe windows data .

So after recovering the device, I did the restoration again for the 2nd time . Took me 16 hours to restore , it left just a little bit to finish restoring but stupid me go and unplugged the charging cable cause i scared my battery will overcharged manatau just 1 hour,JUST 1 HOUR!!! The battery drained to 0% from 100% while it was still restoring for the last few minutes... I was like what theee

Then have to use system recovery to recover back the system to factory... Cause system image wipe all the data including windows.


Have to use system recovery for the 2 times and 3rd time for the image restore which again took me another 16 hours to restore. And finally the restoration completed on the 3rd attempt. But b4 the restoration completed it showed system failed to restore then give me error 00x00 bla bla bla. So I went back to start windows as normal. And I got back my restoration even with the error. Total 32 hours to restore back my 50gb system image.


B4 all these there's even more difficult part on trying to start the system image restoration. Cause our surface only has 1 USB port. System restore needs an external hard disk which store the backup in it and a bootable recovery thumb drive. So I was using a USB hub to connects both the hard disk and the thumb drive. But the USB hub couldn't supply much power for the external hard drive like I said earlier. So I tried power bank to supply power to the hard disk but my power bank not enough juice. So in the end I just use my phone charging adapter to supply the power.

Sorry for the long reads...phewww

This post has been edited by funny duck: Apr 16 2016, 08:56 PM

I use a self powered USB 2.0 hub. For the hard disk I use an external cable that has two heads one connecting to the power adapter/power bank the other head connecting to the hub. I advice u to find 3.0 hub cause 2.0 transfer and read speed really slow...

The problem with self powered USB hub is that it can't supply enough power for the hard disk. So if u only use it for multiple thumb drive it should be fine. If u don't want so ma huan, u can just buy an AC adapter USB hub.

This post has been edited by funny duck: Apr 25 2016, 04:12 PM


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Anyone updated to anniversary update? I have updated mine, the phone notification mirroring is an awesome feature!

Nope, using an android phone. Just install cortana apk on yr android phone then sign in with yr Microsoft account. Then on yr surface activate the cortana and give permission for using the feature.

It doesn't sync right away, it delayed quite a few minutes.

Note sure about tat. But my version 1.9.5.1195 there's a feature inside the setting which let u enable the sync notification.

Anyone know where to get sp4 skins in Malaysia?

Hey everyone, my sp4 screen suddenly jumping up and down creating screen flicker every 4 seconds.. But for now it disappear again.. I'm thinking of sending it for warranty but not sure how to do it. Does penang have like a Microsoft service center I could go for?

What happened to yr surface? I'm thinking of sending it for warranty also, having the screen flickers problem whenever my surface is hot...
Btw does yr surface able to put into sleep mode? My surface always shut down itself after inactive or whenever I put it to sleep using the power button.
You use what backup to clone yr drive to the new surface? Macrium?

This post has been edited by funny duck: Mar 24 2017, 02:24 PM

You got Microsoft Complete?

wow you actually counted that? Isn't that weird that they would do such thing to it? I prefer it to stay sleep mode whenever i press the button/close type cover or even the screen goes off itself. But thanks to the ssd turning on the surface isn't really a suffer..

How about the computer settings and the software you have downloaded? Why don't you just clone the hard drive and restore it exactly like it was before?

Same problem here. A lot of Reddit users face this issue oso. Not sure is it the previous update that triggers it.

Nothing you can do about it at the moment. I did the same thing also but in the end yeah you know... In my case it happens when I use it for a long time or even when it is warm.

Another issue that nobody bats an eye on is the video player whenever I skip or rewind the video, the video will go crazy. It happens in Microsoft edge as well when watching YouTube. Bit it doesn't happen in chrome.

Yes, I do have that problem. Not really sure what causes that to happen. But it always happen when the device is very warm. It didn't happen before it just came like out of nowhere.

But now I don't think I face it anymore, but any time could happen.

+1 kinda agree with u. After owning the SP4, the excitement for a new successor not really there anymore. All the features and then pen which are cool.. But in the long run I would use it no different than other normal laptop.

If warranty by Microsoft over but still got sen heng extended warranty, so the unit send back to microsoft? Thinking of sending it for warranty because of the screen flickers everytime it is on for a while...

Yes very common, I have already sent it for a warranty. Couldn't really use it at all for long hours of usage

Mine still under extended warranty from sen heng, Microsoft warranty already expired. Yeah..tbh it's really ridiculous consider that Microsoft didn't acknowledge the problem while atleast half of the SP4 users are experiencing this problem.

I sent it in the end of previous month, but until now I still haven't received... The staff told me that it will take 1 month or longer also. So i will just patiently wait for it.

Owhhh I think about the serial number they will refer your device with the one on the sen heng receipt to know whether your device is still on warranty or not. In my case it was like that, maybe your case will be different.