My home fiber has issue after 1 day of installation, I had reported to their customer service since last saturday. It's already more than 5 days, I keep calling and no action is taken. Waiting TM net is an answer. Am I dealing with TM or Maxis? Why technical dept never give me a call for an investigation? I call everyday! It's wasting my time and money. Their service is sucks!!!!

Err

This is also the main reason why i refuse to changover to Maxis despite offering me cheaper and using exactly the same hardware as Unifi...

Telemarketeer : " Boss, kenapa tak nak tukar? Murah sikit dan tak kacau apa apa hardware?"

Me : "Maxis customer service lousy, cakap je bagi 10mb tapi banyak komplen tak dapat speed tu"

Telemarketeer : hang up

My experience with TM is quite okay , at least they have better call center and their technician is quick to settle the problems

This post has been edited by loki: Jul 31 2015, 11:17 AM

they are right..
maxis riding on tm pipeline

so have to wait for tm to respond