my car has another issue where I keep hearing knocking sound on my rear seat. suspect something loosen but upon sending to workshop for pre-checkup, the technician said he suspected is the suspension mounting issue and it's not cover under warranty, I was like wtf...

anyway im driving golf mk7 2013, so far I faced

1. aircon hose leakage on driver seat
2. mechatronic issue

must be very unlucky of me.

getting tired of visiting the workshop and most of the time it wasted my whole day time over there.

FA PJ

really disappointed on FA Wagen services, the SAs are rude, didn't even try their best to fix my problem and simply recommend me to change my car part with sky high price. Crap them, will not return to them forever.

anyway, which service center you all visit usually with good service? preferable nearby PJ area.

try to book them but unfortunately need to wait for a month only able to get a slot for car checking

I have rattling sound in my car and I requested the SA to check for me to find out where does the sound comes from. The SA informed me that I need to leave my car overnight for inspection so I agree on it. The next day I tried to call him up and requested him for call back (which he is away from his desk) he did not do so, and that happens when I requested that for more than 5 times in that day itself. It when I called up for the 6th time he finally pick up the call and inform me that they fix the problem by adjusting or tightening up the speaker at my rear. I was informed that I could get my car the next day and I made an appointment with him I will pick up at 8.30 a.m.

So the next day I walk into to workshop 8.30 a.m. for getting back my car. The SA still not in so I decided to wait. I waited for more than an hour and he still not there so I talk with his colleague to check on my car status. None of them willing to help and said it's not their business and they can't help to check. Every information should be in their system and it won't be hard for them to check on it! I waited for another 20 minutes and I can't wait for it and start complaining to one of the SA who service me last time. He decided to help me to get my car key and pass it to me to drive back without telling me what has they fixed.

When I took back my car I decided to give a test drive to make sure they fix the problem, but unfortunately they did not. So I drove back to the workshop and talk to the SA who pass me my car key. What surprised me is that the SA answer me very rudely saying "if I want to complain don't complain to me, talk to my manager". This pissed me off and I talk to the manager and complains on my problem.

During my conversation with the manager, the SA who suppose to service my car came to work (10.30a.m.) and he explained to me that my car's suspension has harden which causes that sound comes out. The worst part is he told me the cost for changing the whole suspension will cost me 2,000 ringgit. I'm not convinced with his explanation so I decided to drive my car to one of my friend's workshop (he is servicing high end car at Sg.Besi). My friend help me to test drive and confirm the sounds does not comes from suspension, somewhere around the front driver seat area which we suspect it's the air con hose loosen.

So in the end I wasted 48 hour putting my car in FA Wagen workshop doing nothing and cheated by the SA for asking me to change something which it doesn't need to be change. That's basically the incident I faced so far.

what pissed me off is they need one day for inspection and another day for fixing. most of the time it will split into 2 weeks time as they always out of stock.

FA Wagen? Nightmare to me...

I will give a try on Cergaz TTDI on my next service, even though their sales officer look down on my when I view on their car last time.

is that the new sc otw to rawang? too far for me, im from PJ

I doubt that's GTI model, never heard of GTI on 1.4 engine.

never trust vw sa said, big fat liar

how long it takes for you to wait for your car finish services?

shouldn't be a problem giving your VIN number, its standard for them to check for the right parts for you.