I notice that my Internet Usage on First 38 is draining much faster than previously despite similar pattern of usage. Does anyone has similar experience?

Go for it. Do keep us posted on the outcome.

Thank you for the tips. I found out that the weather app is the culprit that been draining my data. I have uninstalled the app and hopefully the fast draining data situation will cease. Thanks again.

I'm on First Basic 38, quite happy with it for the last 3 years. Internet is at 5GB per month + max carry forward of 5GB from previous month.

A quick question, I check my balance status via 28882 today as celcom app is horrendous, i noticed that the info on the balance of call minutes now is stated as "Unlimited calls on celcom network". Anyone knows what it means? Call celcom to celcom is free but celcom to other network will be charged? Thanks.

Contacted celcom via messenger yesterday but as usual no response. Celcom customer service is horrendous. Will update should I get a response.

I uninstalled celcom app because it is a useless app. Whomever built it should be shot. I check my balances using SMS to 28882.

To answer your question, when I had the app, it only shows data balance.

Good point. 2 days in a row and still no response from Celcom on the messenger. Will try it everyday until they respond. Let's see how long it will take Celcom to do so.

Update 21 July 2018

After a few days of non-response from Celcom via messenger, I filled up the complaint form on their website. I just received a call from Celcom today stating that in their system it shows that I should still be entitled to 50 minutes free call to all network instead of unlimited free calls on Celcom network.

Celcom then blamed it on technical issues in their system and will escalate it to their IT department to fix the error. Hopefully this will resolve the matter. Will keep everyone posted.

This post has been edited by fookinell: Jul 21 2018, 06:34 PM

Update 25 July 2018


Received a call from Celcom informing that they have rectified "Unlimited calls on Celcom network" to "Unlimited calls on ALL network". I asked them again and they confirmed it.

I check my balance via 28882 shows that it has reverted back to 50 minutes on all network. I wasn't disappointed as it doesn't make good business sense for Celcom to give "Unlimited calls on ALL network" for this package.

If Celcom staff is monitoring this thread, please review your customer service capabilities. It is in need of massive improvement.

Is there a 10GB upgrade?

I thought it is 5GB per monthly cycle and you can carry forward a maximum of 5GB from your previous month cycle. This will give you 10GB per month.

If I am wrong and there is a 10GB upgrade at no cost, kindly point me the way.

Thanks.

This post has been edited by fookinell: Jul 27 2018, 08:58 PM

I received the same text message, as I understand it, from today, free calls on Celcom network AND 50 minutes free call to other network. Once you have used up the 50 minutes, calls to other network will be charged at 0.15 sen per minute.

Hmm.. this is not an upgrade. Time to lodge a complaint with MCMC.

I have written to Celcom, waiting for their response before lodging the complaint. You should lodge your complaint now as Celcom has provided their feedback to you.

This post has been edited by fookinell: Aug 10 2018, 10:40 AM

I tried contacted Celcom via Messenger but normally they do not respond. Celcom customer service is slow as snail and their responses are usually uneducated.

I usually write to them via an online form and they will respond within 3 working days. Here's the link https://www.celcom.com.my/support/contact-us/individual

Celcom responded that they can't proceed without a screenshot of the SMS eventhough I copied the SMS as text in my message This is what I meant by Celcom Customer Service being uneducated. Focus on their prescribed process rather than thinking about servicing the customers.

Anyways, I re-submitted the same issues but now with the attached screenshot. This give me the motivation to see this issue till its resolution. Anyone submitting their complaint to Celcom via the link I provided, don't forget to provide the screenshot as Celcom Customer Service is not smart enough to figure things out

This post has been edited by fookinell: Aug 10 2018, 05:21 PM

Celcom has responded and it is not good news. Time to escalate to MCMC. Hopefully if more of us do it, MCMC may act in our favor. Celcom response email is below:

"Thank you for your email.

In response pertaining on your enquiry, we would like to inform that as per checked for service number 019XXXXXXX your plan is FIRST BASIC38.Effective on 9 August 2108,for this Plan,50 minute all net calls would not be available and change to free unlimited on net calls. However, there will be charge for the off net call/non Celcom network 15sen/min.

We hoped that the above could clarify the situation and we appreciate for your kind understanding in this circumstance."

This is what I wrote to MCMC, feel free to use it or edit it to your preferences. I may be over dramatic in my writing for effect purposes

"I subscribed to Celcom First Basic 38 plan in 2015 which initially provided 3GB Internet Data (which was later upgraded to 5GB data in 2017), 50 minutes free call to ALL network and 50 free text messages.This plan cost RM38 per month (excluding taxes).

In July 2018, Celcom changed the First Basic 38 plan with respect to the free calls to "free unlimited calls on Celcom network ONLY" without notification. I escalated the matter to Celcom and they reverted back to "free 50 minutes calls to ALL network".

Yesterday, on 10 August 2018, I received a text message from Celcom stating that from 9 August 2018, subscribers of First Basic 38 plan will no longer enjoy "free 50 minutes to ALL network" and customers of this plan will be charged 0.15 sen per minute for calls made to any other network. Also mentioned in the text message, subscribers of this plan will get " free unlimited calls on Celcom network ONLY".

I have escalated the matter to Celcom and they responded that subscribers to this plan has no other option. This is essentially a downgrade to the First Basic 38 plan as the "free 50 minutes call to ALL network" was taken away and subscribers to the plan have to incur additional costs for calls to other network. I am requesting MCMC to investigate Celcom unfair business practice and misrepresentation of its services. Please protect us, the consumers from Celcom's bullying tactic."

This post has been edited by fookinell: Aug 13 2018, 02:46 PM

Received the below text this morning, my complaint to MCMC has been forwarded to Celcom for their response. I will not allow the case to be closed until I get at least what I signed up for with First Basic 38

"RM0 Dear Mr XXX, we have received your report MCMC/0818-01-0001371-CEL and we are doing our best to resolve it ASAP. Thank you. Message from Celcom"

Here you go. Just follow the instructions https://aduan.skmm.gov.my/ You can write your own complaint or copy and edit the text that I (in English) and another guy (in BM) wrote a few posts back.

Please complaint. The more people complaint, hopefully this will trigger MCMC to get off their lazy bum and do some work that they are paid salary to do

This post has been edited by fookinell: Aug 14 2018, 11:33 AM

I concur. In my dealings with them, they have said one thing but did another thing. Until we received a text message from Celcom stating they have reverted to the original plan, please keep sending your complaints to MCMC.

The more complaints made to MCMC, it increases our chances of getting back the original plan that we signed up for. Fight the good fight!

This post has been edited by fookinell: Aug 17 2018, 11:18 AM