it would be easier to just get one of the guru's in here to check on the card and confirm on its workability. You're staying in Sunway, i think there are quite a few people there (who craven should also know and trust) who could do you two a favour and sort out the issue. I don't see the need to send the card all the way across the ocean to figure out whether it works or not.

if indeed it is broken, then craven, the onus would be on you to reimburse. However if the card is workable, then i would expect to see a full apology by the buyer at this thread.