About a week plus back was offered a promotion for 100mbps for RM330. So submit the form and copy of MyKAD and Passport.

I even asked to confirm from maxis sales department if my place support MAXIS or not. Sales Department got back to me and told me yes my service apartment is available and top of that they giving me a free gift ( Chrome Cast ). So to double confirm this i went to my service apartment management to inquire if this building have MAXIS or not.. I was informed YES we have it and even the management bring me to the floor where the FIBER HUB is installed under MAXIS. Good Service by the Management. Even the Maxis Sales Department ask me to do a double check if i wanted on their MAXIS website and so i did. After 3 confirmation and proof i decided to go to my TIME DOT COM and terminate my 50mbps package early and paid a penalty of RM500.

Today day i get a SMS from MAXIS Tech Support telling me my service apartment is not supported with 100mbps. So here is where the problem starts...

1. I can't go back to sign up with TIME DOT COM..
2. Instead of upgrade from 50mbps to 100mbps.. My solution is go with UNIFI which is 20mbps...
3. I can move out from my current rented service apartment to another apartment to sign up with either TIME or a MAXIS 100mbps available condo...(This would be too drastic and ridiculous)

So i called up MAXIS Tech support and was told my place don't support because there is no FDP ( Fiber Distribution Point ). I explain to him to double check again. He said no to me and ask me the most ridiculous question. After giving him my MyKAD ID and he asked me is this really me? and the next best question is what proof i have MAXIS support this condo? So i had to pause for 30sec to clarify if what i heard was correct and asked can you please send me to a proper tech support. She reply i am the tech support. Basically she doesn't even check their own website for availability.

I'm not furious or raged with the misleading information but i think MAXIS need to seriously get their information corrected before many others are mislead to what happen to me and some of my friends who are staying here too. They even have a PROMOTION at Tesco in our area when they don't even support the 100mbps. Basically trying to sell something which you DO NOT HAVE?

So the lost is on me.. Who is paying me back my RM500 i paid for early termination with TIME and where am i going to get a faster internet service line now?

This post has been edited by Tukiisan: Jul 3 2015, 05:32 PM


Attached thumbnail(s)

Are you referring to this ? http://www.skmm.gov.my * As much faint and hope i love to give our Malaysian government but for as little as RM500 lost i doubt they care much but i will submit a report. Not many people outskirt of Malaysia can even earn RM500 above a month... as because of this misleading information RM500 is easily gone just a blink of an eye.

As a matter of fact the Sales Promoter did was by the book. He called and checked and even check the website and guide me to check myself just to confirm. He made it very clear there was service for this service apartment. Even i myself hands down with the service apartment management and they have both provided very efficient service with giving me the information needed. The complicated part is when i'm told there is non when you can see yourself layout everything FDP available.. Website also show available with 100mbps. So is this a hoax promotion by Maxis?

really sad la that you terminated your TIME services and further got charged penalty on it. But during registration, did u confirm with sales rep that coverage & port availability was there?? bcoz for these cases right, sometimes coverage is available but at the same port will be not available. Did you already highlight to Maxis about this? What did they say?

Seriously unlucky man...
I dont even have Maxis Broadband on my building...and I am staying in the Center of KL, Imagine that...

Yeah we took the pictures of the ports.. Only 3 as you can see is being used...

It is not about lack of ports... Their customer technical support said they don't have MAXIS in our building... So now my management thinking whose BOX is that sitting in our building.. Anyway the management is going to remove the MAXIS FDP since MAXIS deny having a FDP here.

Anyway i'm asked to EMAIL to data@maxis.com.my directly with all the images posted. So i hope they mistakenly understood where i was staying. Else my last resort is back to UNIFY 20mbps or whatever fastest they have.

Well, since u already escalated to them and also email them already, let's wait for their feedback. Hope u can share here.
Tx

still no reply after emailing...

--PMed--

I have reply you.. It seems i'm not the only one in this building.. there is 2 more but they were smart not to cancel their TIME DOT COM too early.. I learn one thing from them... "Malaysia BOLEH doesn't mean Malaysia really BOLEH!".. but they will definitely sign up if this 100mbps is legit promotion for Perdana Emerald.

Thanks Oscar, from Maxis...

He took the initiative to go through my registration form with me and found the fault to the issue which was the ROAD ADDRESS in the registration form was written incorrectly by the sales department. So in the confusion the technical department didn't double check with the customer for the correct location. A lesson learned here...

1. Sales Department registering user sign up with wrong road address.

2. Technical Department don't jump into conclusion too fast. When i said over the phone there is a MAXIS hub here and i have double checked with the management and the website. You still insist on my service apartment is not supported. Basically you didn't took the initiative to check there could be something odd as in why customer is saying there is MAXIS and MANAGEMENT have confirm with this customer and yet i don't see this AREA / ROAD have service. No offence but that is technical job to sought out the problem not just close and eye and ahh i know don't have means don't have. Then there is no point for MAXIS to hire you as technical. Imagine a simple mistake like that.. If i wasn't a IT person i would have oh.. screw it no maxis here... There goes one customer...

Problem solved and thanks again Oscar. At least he took the initiative to as check with me my location on the google map and saw the issue was with the road registration on the database was wrongly input.

This post has been edited by Tukiisan: Jul 4 2015, 06:15 PM

Suddenly got a EMAIL for 10, 20, 30mbps form from anonymous email...

----- Forwarded Message -----
From: Teoh <teoh@varsity.com.my>
To: calvenkkm@yahoo.com
Cc: Kang <kang@varsity.com.my>; Devi <sales@varsity.com.my>; varsity001 <varsity001@gmail.com>
Sent: Sunday, July 5, 2015 1:35 PM
Subject: Maxis Home Fibre Internet Application Form - calvenkkm@yahoo.com

Hi,

Good Day
Congratulations you area
Perdana Emerald is under Maxis Internet coverage.

Enclosed herewith MAXIS Home Fibre Internet package Brochure & Registration form.

Documents required:
Photocopy of NRIC both side / Passport (non-Malaysian)

It's easy to apply, all you need to do is email us filled up application form with above stated supportive documents.

If you need further details or have inquiries please do not hesitate to call
undersigned or Mr. Kang at 016-695 4848, Ms.Devi at 017-280 9899.

We will be grateful if you could fill up & revert ASAP!

NOTE :Free Dect phone NO MORE AVAILABLE.

Thank you.

Regards,
TEOH

Form from Dealer... I took for my friend who is applying the 100mbps on his unit below mine


Attached thumbnail(s)

Wow, now v know that wit a slightest mistake on the road address, the registration was cancelled. At least the person who called could have reconfirmed the details wit u to avoid this confusion.

Aside to Oscar..kudos !! Keep it up.

yeah it was the sales department which key in wrong...

Today just installed the 100mbps for my home... Supposedly 100mbps maybe not so stable.. or still early to test... but will test along the way everyday.. see if the speed will improve... a few times disconnection issue...




Attached thumbnail(s)

report to KPDNKK or email report with proof to www.cfm.org.my

I did get back some of my money after report about Astro NJOI problem.

Try to use wired Ethernet instead of Wifi to do speed test first.