About a week plus back was offered a promotion for 100mbps for RM330. So submit the form and copy of MyKAD and Passport.

I even asked to confirm from maxis sales department if my place support MAXIS or not. Sales Department got back to me and told me yes my service apartment is available and top of that they giving me a free gift ( Chrome Cast ). So to double confirm this i went to my service apartment management to inquire if this building have MAXIS or not.. I was informed YES we have it and even the management bring me to the floor where the FIBER HUB is installed under MAXIS. Good Service by the Management. Even the Maxis Sales Department ask me to do a double check if i wanted on their MAXIS website and so i did. After 3 confirmation and proof i decided to go to my TIME DOT COM and terminate my 50mbps package early and paid a penalty of RM500.

Today day i get a SMS from MAXIS Tech Support telling me my service apartment is not supported with 100mbps. So here is where the problem starts...

1. I can't go back to sign up with TIME DOT COM..
2. Instead of upgrade from 50mbps to 100mbps.. My solution is go with UNIFI which is 20mbps...
3. I can move out from my current rented service apartment to another apartment to sign up with either TIME or a MAXIS 100mbps available condo...(This would be too drastic and ridiculous)

So i called up MAXIS Tech support and was told my place don't support because there is no FDP ( Fiber Distribution Point ). I explain to him to double check again. He said no to me and ask me the most ridiculous question. After giving him my MyKAD ID and he asked me is this really me? and the next best question is what proof i have MAXIS support this condo? So i had to pause for 30sec to clarify if what i heard was correct and asked can you please send me to a proper tech support. She reply i am the tech support. Basically she doesn't even check their own website for availability.

I'm not furious or raged with the misleading information but i think MAXIS need to seriously get their information corrected before many others are mislead to what happen to me and some of my friends who are staying here too. They even have a PROMOTION at Tesco in our area when they don't even support the 100mbps. Basically trying to sell something which you DO NOT HAVE?

So the lost is on me.. Who is paying me back my RM500 i paid for early termination with TIME and where am i going to get a faster internet service line now?

Anyway i'm asked to EMAIL to data@maxis.com.my directly with all the images posted. So i hope they mistakenly understood where i was staying. Else my last resort is back to UNIFY 20mbps or whatever fastest they have.

Thanks Oscar, from Maxis...

He took the initiative to go through my registration form with me and found the fault to the issue which was the ROAD ADDRESS in the registration form was written incorrectly by the sales department. So in the confusion the technical department didn't double check with the customer for the correct location. A lesson learned here...

1. Sales Department registering user sign up with wrong road address.

2. Technical Department don't jump into conclusion too fast. When i said over the phone there is a MAXIS hub here and i have double checked with the management and the website. You still insist on my service apartment is not supported. Basically you didn't took the initiative to check there could be something odd as in why customer is saying there is MAXIS and MANAGEMENT have confirm with this customer and yet i don't see this AREA / ROAD have service. No offence but that is technical job to sought out the problem not just close and eye and ahh i know don't have means don't have. Then there is no point for MAXIS to hire you as technical. Imagine a simple mistake like that.. If i wasn't a IT person i would have oh.. screw it no maxis here... There goes one customer...

Problem solved and thanks again Oscar. At least he took the initiative to as check with me my location on the google map and saw the issue was with the road registration on the database was wrongly input.